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I am trying to build my website on the site builder. I added…

Customer Question
I am trying to...

I am trying to build my website on the site builder. I added a youtube video on my home page. I thought I could write caption when I did it froze only the home page for edit. So now it won't let me edit the page nor delete the video

Technician's Assistant: What device or product does this involve?

Domain name

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

One moment please

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It's a Dell ...windows10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It just did it last night and I'm still unable to edit the home page but the other pages are fine

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I went ahead and clicked for you to fix it. I forgot to tell today around 2pm I went ahead and bought the software for my computer from Slimware. Pop up was coming up since I bought it from the pawnshop about 1 year ago, saying 8 drivers missing update Dell Computer. So I am currently letting it download they said it could take hours. I just wanted to let you know.
Customer reply replied 4 months ago
You have my permission to do a secure take over of my computer.
Answered in 15 hours by:
3/12/2018
Software technician: Benjamin Larson, Software Development Engineer replied 4 months ago
Benjamin Larson
Benjamin Larson, Software Development Engineer
Category: Software
Satisfied Customers: 115
Experience: Software Development Engineer
Verified

Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

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Customer reply replied 4 months ago
Well that doesnt sound good
Customer reply replied 4 months ago
Have you guys got any other additional information?
Software technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need some help here?

Thanks

Kris

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Customer reply replied 4 months ago
Did you fix it?
Software technician: Rachel-Mod, Moderator replied 4 months ago
Rachel-Mod
Rachel-Mod, Moderator
Category: Software
Satisfied Customers: 6
Experience: Moderator
Verified
Hello My name is ***** ***** I am the moderator for this category. Your original Expert is unable to further assist with this matter. I am opening this up to our other available experts and some one should be in touch shortly.
Rachel-Moderator
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Customer reply replied 4 months ago
This is crazy. Have they even looked at it?
Customer reply replied 4 months ago
What did I pay 5 dollars for. I haven't gotten any response from you
Software technician: Benjamin Larson, Software Development Engineer replied 4 months ago

Hi, my apologies for the confusion. There was a glitch and for some reason my first response showed up on your question instead of the question I was trying to answer. So I opted out right away.

Now, just to be clear, the $5 was a deposit and you can ask for that back if you want to discontinue. However, since you haven't been helped, I'll go ahead and help you. (I would have responded yesterday but I was ill). You are talking to experts on Just Answer, a 3rd party website that provides help to people by matching experts to customers. I am a software engineer as my main job and I work here as an independent expert. So I need to know which website builder you are using and then I can help you. It might also help if you want to provide me with your site's address. Once we have that figured out, I understand you had a problem adding a caption for the youtube video you put on your home page. I can help with that.

Anyway, you were talking about "the site builder" Where are you building a website? If you can provide me with more information I can help you with this I'm sure.

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Customer reply replied 4 months ago
Thats ok. I got help from yahoo tech support. I will be canceling this service because I was never helped after 3-4 days in which this set me back. So thanks for finally redponding.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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