Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Live unable to locate Norton Lockbox on Google chrome after…

Customer Question
Live unable to locate...

Live unable to locate Norton Lockbox on Google chrome after the Chrome update. I Have been to Norton and checked the functions to ensure they are enabled. After rebooting , I could not open Goggle chrome . I did not have the Norton lockbox logo on Chome. I still have Explorer and have access to Lockbox on Explorer.

Technician's Assistant: When did you last update your Norton software?

I have the latest version. Just renewed and assume latest version was at renewal. last few days...

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just did not have lockbox available in Chrome. Checked the functions to be enabled in Norton and after rebooting; could not open Chrome.

Submitted: 1 month ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
3/12/2018
Software technician: Kris Rodgers, IT Manager replied 1 month ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Ask Your Own Software Question
Software technician: Kris Rodgers, IT Manager replied 1 month ago

Do you still require assistance here?

Thanks

Kris

Ask Your Own Software Question
Customer reply replied 1 month ago
Did not receive the solution yesterday
Customer reply replied 1 month ago
Also I did not receive an email with a solution
Software technician: Kris Rodgers, IT Manager replied 1 month ago

I see you have requested secure remote assistance.

Can you let me know once this is accepted and you are ready?

Ask Your Own Software Question
Software technician: Jason Jones, Computer Technician replied 1 month ago
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 18,368
Experience: 10+ years of work experience.
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Software Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 708
708 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

708 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Why does the App Store need my Debit card info, and why does
Why does the App Store need my Debit card info, and why does it keep on saying it's declined. When I am trying to download a free game … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I just restored my comp. a day after I renewed my mcafee
I just restored my comp. a day after I renewed my mcafee acct. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I need a phone number for slotomania they took over 150
I need a phone number for slotomania they took over 150 billion points and 4200 levels from me back on March 28. I need to tak to someone ive been playing farm fortune for over 5 years. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
I have Adobe Photoshop Classroom but I am "Unable to open
I have Adobe Photoshop Classroom but I am "Unable to open Photoshop CC Classroom in a Book (2018 Release)". I believe it has something to do with the Cloud. Sorry I am not that computer savvy. I have … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
474 satisfied customers
A hard disc crash lost all of my photo files on Elements 2.0
A hard disc crash lost all of my photo files on Elements 2.0 and Album 2.0 Can you help to recover them? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I cannot open microsoft collection as well as any of the
I cannot open microsoft collection as well as any of the icons in that block. Thanks … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
Why does the App Store need my Debit card info, and why does
Why does the App Store need my Debit card info, and why does it keep on saying it's declined. When I am trying to download a free game … read more
Jon
Jon
Bachelors Degree
592 satisfied customers
Asus Laptop running windows 10 problem with starting
asus Laptop running windows 10 problem with starting windows. try doing a startup repair but no luck says startup couldn't repair pc. I can get into Command Prompt from the advance option .I don't no … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I use citrix as a platform for Caterease. Everytime I try to
HEllo, I use citrix as a platform for Caterease. Everytime I try to sign in I have issues or it downloads again. I want to figure this out. Could you please help me? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
Gmail contacts not showing up in Google plus. Here is the
Gmail contacts not showing up in Google plus. Here is the youtube video link that shows how to do it: https://www.youtube.com/watch?v=LembLsTErJ8 The very last step Google plus>People did not work … read more
Mr.Med
Mr.Med
1,046 satisfied customers
I don't have access to my security info. Cannot reset my
I don't have access to my security info. Cannot reset my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I do not know my startup password to open my Windows..
I do not know my startup password ***** open my Windows … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had some work done on my computer and I can not open any
I had some work done on my computer and I can not open any of my PDF files! Also I can not open the program by clicking on the icon on my desk top. I need to access these files somehow this weekend. W… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I have opened a new account in my husbands and my name and I
I have opened a new account in my husbands and my name and I want to link our bank account to our card and I am told this bank account is already being used. It is probably my old account which I woul… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I am trying to use a VISA credit card for a purchase in
I am trying to use a VISA credit card for a purchase in Germany. The merchant in Germany has a PayPal account. I have checked with VISA and my account has been cleared to do the transaction. However w… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
I want to delete my Facebook account. I cannot get my
I want to delete my Facebook account. I cannot get my password ***** username to work. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I have problems with fb.. i am adm. on two groups and not
i have problems with fb.. i am adm. on two groups and not able to ad members any more … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
505 satisfied customers
I received a message on my phone (220-00) indicating "Google
I received a message on my phone (220-00) indicating "Google blocked someone with the password ********@******.*** from signing in to the account." I had this message a few weeks ago and reset my pass… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x