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On my iphone7 plus every time I try to update an app I get…

On my iphone7 plus...

On my iphone7 plus every time I try to update an app I get the following message. I didn't used to get this message. "Verification Required - Tap continue and sign in to view billing information. There is no continue button just an OK button and when I click that it just goes back to the update screen.

Technician's Assistant: When could you last open your software?

About a week ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I believe there was an OS update about a week ago

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Customer reply replied 1 month ago
DO you have an answer yet?
Customer reply replied 1 month ago
Do you have an answer to my problem yet?
Customer reply replied 1 month ago
When can I expect a response of any kind?
Customer reply replied 1 month ago
Please respond with a text to my cell phone(###) ###-####
Answered in 14 hours by:
3/12/2018
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 44,824
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the volume down and power buttons on the iPhone for about 10 seconds until you see an apple logo then release.

Let the phone restart and tell me how it now functions please.

Thank you

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Richard

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Customer reply replied 1 month ago
I did what you said and the problem still exists.

ok, can you sign into your account via my link below?

www.icloud.com

Please let me know

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Customer reply replied 1 month ago
I couldn’t find iCloud in settings. I did everything it said to do but nothing has changed. When I used the link you provided it never asked for a password.

What did you see when you clicked my link?

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Customer reply replied 1 month ago
The screen was iCloud and there were three options on it. One option was setup iCloud and the other two were unrelated. I tried the setup but was unable to do what it said.

Thanks

Can you follow the steps here please to update your payment information

https://support.apple.com/en-us/HT201266

Once done, then try to use the device and see if you have the issue please

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Customer reply replied 1 month ago
The issue is still there.

Did you update your payment information?

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Customer reply replied 1 month ago
even though it was correct.

On the phone go to settings, general, reset, reset all settings.

Once done, tell me how it then functions please.

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Customer reply replied 1 month ago
The problem is still there

Do you have a windows or mac computer there?

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Customer reply replied 1 month ago
I have a windows computer.

Is iTunes installed on it?

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Customer reply replied 1 month ago
No

Ok, please install itunes from www.itunes.com

Let me know when you have please

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Customer reply replied 1 month ago
It will be a little while. I’m getting ready to leave for a doctor’s appointment.

ok thanks

Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 44,824
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Software Specialists are ready to help you
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Customer reply replied 1 month ago
I updated some password ***** and it is working ok now. Thank you for your help.
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Richard
Richard
Richard, Software Specialist
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Satisfied Customers: 44,824
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