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Looking to discuss a question I have about Adobe Premiere.

Customer Question
Looking to discuss a...

Looking to discuss a question I have about Adobe Premiere

Technician's Assistant: Which Adobe product do you have?

Adobe CC V12.0

Technician's Assistant: What have you tried so far with your Adobe software?

Im on a new Mac - OS X 10.12.6

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm trying to export a 8 minute video from Premiere and the export says 2.5 hours

Submitted: 4 months ago.Category: Software
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Answered in 1 minute by:
3/11/2018
Software technician: Ricky Expert, Computer Hardware Engineer replied 4 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,194
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 4 months ago

What kind of Mac are you using?

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Customer reply replied 4 months ago
iMac
Customer reply replied 4 months ago
How does pricing work here? what does the $5 cover?
Software technician: Ricky Expert, Computer Hardware Engineer replied 4 months ago

Thank you. This is a normal export time for an 8 minute video. A faster computer like a Mac Pro could do it a bit faster, but still not a lot faster. You won't get the speed down more than this on the iMac.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 4 months ago

I'm sorry, I do not deal with billing/pricing, I just give my expertise to answer the tech questions.

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Customer reply replied 4 months ago
That is such a vague answer. My MacBook Pro (laptop) would export this in minutes. You didn't even ask what kind of footage I am editing. Please refund my $5 and end this session. Not only is your answer wrong, but its not fully informed.
Software technician: Ricky Expert, Computer Hardware Engineer replied 4 months ago

I use Premiere Pro on a regular basis and this is always my experience. I have never heard of anyone exporting an 8 minute video of current age video quality in minutes. I will refund your money. Have a nice day.

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