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Im trying to download cnn 10 videos but nothing seems to be…

Customer Question
Hello! You should not need a...
Hello!
You should not need a "video helper" to download, might explain things a bit! I recommend starting with a virus scan, then registry fix, and finally always always always direct download!
Http://www.malwarebytes.org
Http://www.piriform.com/ccleaner/
The tools above are free. I however am not, please click accept and rate before you go! :)
Submitted: 4 months ago.Category: Software
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Answered in 13 hours by:
3/11/2018
Software technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Software
Satisfied Customers: 156
Experience: Professor at DeVry University
Verified

Hello! Can you send me a link to the cnn download?

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Software technician: Jeevan DSouza,
 replied 4 months ago

DownloadHelper doesn't work properly with the new version of Firefox, try to overwrite the current version with an older version. You can get an older version of DownloadHelper from https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/versions/.

However, this Firefox extension might also not work if your Firefox version is too old. So another solution is to use the latest Firefox and disable the auto-addon-update feature of it at the same time. Go to Tools > Add-ons > Tools for All Add-ons. And then turn Update Add-ons Automatically off.

If this works, please give me a 5-star rating

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Software technician: Jeevan DSouza,
 replied 4 months ago

Yes I do

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Software technician: Jeevan DSouza,
 replied 4 months ago

The solution above only works with firefox.

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Software technician: Jeevan DSouza,
 replied 4 months ago

use this one:

https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/

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Software technician: Jeevan DSouza,
 replied 4 months ago

Yes

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Software technician: Jeevan DSouza,
 replied 4 months ago

Click on the menu icon on the top right

Click on help

Click on about firefox

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Software technician: Jeevan DSouza,
 replied 4 months ago

That is too new...follow the steps about to get an older version of downloadhelper

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago
JJesus Perez Gonzale
Category: Software
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Please let me know if you require further assistance?

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago

How do you download the videos?

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago

I can remote to your computer an further assist you.

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago

I am sorry I am not able to quickly connect him. I will try and message him and share the chat link with him asking him to assist you.

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago

It turns out I am unable to message him, I have limited access as a tech. Would you like for me to opt out of this question for another tech?

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Software technician: JJesus Perez Gonzale,
 replied 4 months ago

Ok, I will opt now at this time per your request.

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Software technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need assistance here?

Thanks

Kris

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Software technician: Kris Rodgers, IT Manager replied 4 months ago

The previous expert opted out and is not available.

Do you want me to cancel this or provide support.

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Software technician: Kris Rodgers, IT Manager replied 4 months ago

OK I will opt out of this for another expert, at your request.

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Software technician: Jeevan DSouza,
 replied 4 months ago

If your issue is resolved, please give me a 5-star rating.

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