Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am locked out. Computer won't except my password. I need…

Customer Question
I am locked out...

I am locked out. Computer won't except my password. I need to change it.

Technician's Assistant: What device or product does this involve?

HP computer.

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

Pavilion Windows 8

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I was in my computer yesterday. But today it says password ***** *****

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 8 hours by:
3/11/2018
Software technician: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Software Question
Customer reply replied 4 months ago
I need to change my password ***** get into my computer.
Customer reply replied 4 months ago
Will you just send me a code or something so I can change my password. I am locked out and just want to change password. I don’t want to pay for you to fix it. I don’t have money to get it fixed.
Software technician: syseng, Systems Engineer replied 4 months ago

If you have another computer you can use to burn a CD, then next do the following to

blank out the password ***** a Trinity Rescue Disc following the procedure below:

First click the link below to download the Trinity Rescue Disc image then burn the image to CD.

click here

Place the Trinity disc in the CD/DVD drive on your computer and boot using the Trinity disc (you may need to place the CD/DVD drive at the top of the boot order first).

Once the system has finished booting and a menu appears on the screen, scroll down the menu using the down arrow key to highlight the Windows password ***** option and press the Enter key.

Next, select "Winpass with prompt for username first" and press the Enter key.

Enter the username of the Administrator account for which you need to reset the password.

Select Clear (blank) user password ***** press the Enter key. This step deletes the password ***** the Administrator account.

Select the shut down the PC menu option, then remove the CD from the CD/DVD drive.

Boot the computer into the Administrator account. You should now be able to login without a password.

You can now either set a new password ***** your account by pressing the CTRL + ALT + DEL keys at the same time then select the Change Password ***** and follow the prompts to change the password.

Ask Your Own Software Question
Customer reply replied 4 months ago
I don’t have another computer. All I have is iPad. I know there is another way to change it. I had to change it about months ago. I don’t remember how I did it. Seems like you are trying to get money out of me. I will throw it away before I pay you to fix it. Sorry but you are trying to give me the run around. I’m not stupid.
Software technician: syseng, Systems Engineer replied 4 months ago

No, not giving you the run around or trying to get more money out of you. The procedure I provided was for your HP computer because your initial request mentioned that the HP computer was the one with the problem.

Since your iPad is the device that needs a password ***** I will open your question to other experts that can assist you.

Ask Your Own Software Question
Customer reply replied 4 months ago
It is not my iPad that needs password ***** It’s my computer.
Software technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Software
Satisfied Customers: 157
Experience: Professor at DeVry University
Verified

Hello there. You will need a password ***** tool. Try this link:

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

If this works please give me a 5-star rating.

Ask Your Own Software Question
Customer reply replied 4 months ago
The problem is not my iPad but my computer. You can’t seem to help me without charging me for your services. No thanks. I don’t have money for you.
Software technician: Chris Baxter, Programmer replied 4 months ago
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 408
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
Verified
Please do not input your credit card and ask questions on our service expecting freebies, we are users of the site just like you, your question was answered, you pay for the answer. This is not justfreebies.com. Thank you. Now if you want a refund contact customer support and stop asking more questions please and thabk you again. If you do enjoy using our service, how about an accept and rate for ol Techguy there?
Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris Baxter Your Own Question
Chris Baxter
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 408
408 Satisfied Customers
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C

Chris Baxter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I have a printshop 20 program on an old computer with
I have a printshop 20 program on an old computer with windows 7. I use it to print projects that I cannot transfer to my new computer with windows 10 and printshop 4. For some reason when I open the o… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
Windows 10 said it had update so I clicked on it it went
Windows 10 said it had update so I clicked on it it went thru process then restarted my pc multi times when it came back on instead of my password ***** to get into laptop a choose your keyboard type … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
Its about my computer. How do i restore my old HP Pavillion
its about my computer. How do i restore my old HP Pavillion to factory new settings? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I cannot find my password. I tried to use it several years
I cannot find my password. I tried to use it several years ago, but it was invalid. i need to recover it so I can get some games restored … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am playing the Seneca casino games but yesterday and today
I am playing the Seneca casino games but yesterday and today the games will not play. I get my points but cannot activate the games. … read more
Jeevan DSouza
Jeevan DSouza
157 satisfied customers
Windows 10 locked me out it is telling me my password is
Windows 10 locked me out it is telling me my password ***** ***** This is a local password … read more
syseng
syseng
Systems Engineer
7,837 satisfied customers
Want except any of my password. How pavilion 21. Hp.
Microsoft blocked my PW to get in to my computer it is a desk top… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Unable to sign into Pogo.. Have changed password three
unable to sign into Pogo.. Have changed password ***** times....I am a club member … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Change, how do I reset my master password. I can not get
how do I reset my master password. I can not get into Aol it locks up I have an HP with windows … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
New virous protection will not load......keeps telling me
new virous protection will not load......keeps telling me there's a problem … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
A couple of days ago, I was "locked out" of my Google
a couple of days ago, I was "locked out" of my Google Chrome. I signed in as usual, but it wouldn't open and then I was locked out. I have been trying unsuccessfully to get it going and now you have l… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am trying to download photoshop cc. I've been trying for a
I am trying to download photoshop cc. I've been trying for a week. It stalls on 5% and won't go any further … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Nothing is wrong with my computer. The binary broker, Orion
Nothing is wrong with my computer. The binary broker, Orion Code gave me their support email address and I was sent to you all. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I was trying to do a software update on my iPhone 6 and it
I was trying to do a software update on my iPhone 6 and it locked me out and wont reconnect with my computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My computer was downloading windows 10 and it locked me out.
My computer was downloading windows 10 and it locked me out. It won't except and passwords revised email nothing. And I am ready to cry HELP… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an HP Pavilion, version 8 updated today to version
I have an HP Pavilion , version 8 updated today to version 8.1 Yesterday, Norton applied a patch, (I have a 60 day free trial) and when it was done, I could not get back onto it without providing a pa… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How do a person get into their computer when it hasen't been
How do a person get into their computer when it hasen't been in use sometime therefore I forgot my password ***** get into usage of computer???!!!… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hello. I dont know if this is a software issue or what. Both
Hello. I don't know if this is a software issue or what. Both my husband and I are having issues with the card reader in the computer. It seemed to work fine yesterday. My computer doesn't recognize t… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x