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Lost my Final Cut software. computer was serviced now Final…

Customer Question
Lost my Final Cut...

Lost my Final Cut software. computer was serviced now Final Cut is saying I have to purchase it again but it was purchased in 2015 around january february for my church Sixth Avenue Baptist Church in Birmingham, Alabama

Technician's Assistant: Which software or app can I help with?

Final Cut pro 10 had it on my laptop got it serviced due to the password ***** working locked me out now final cut is not on my computer and it is telling me I have to purchase it again

Technician's Assistant: What have you tried so far with your software?

Tried locating it in computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Thats it

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
Waiting
Answered in 4 hours by:
3/10/2018
Software technician: Pete, Computer Expert replied 4 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,373
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 4 months ago

You will need to obtain the serial number that was originally stored on the computer.

It may be on an email or some paperwork from the time FCP was originally purchased.

If you can contact Apple with proof of purchase and explain your situation they might be prepared to issue a new serial number.

https://support.apple.com/final-cut-pro

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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