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I tried to edit in my powerpoint but it does not allow me I…

Customer Question
I tried to edit...

I tried to edit in my powerpoint but it does not allow me I used to sign in with my email address but it does not work now

Technician's Assistant: Are you logged into your email account on any other devices?

No only on this hp laptop when I loged in to my email and put password ***** it says "something went wrong"

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I just reset my passport just now because I forget my old password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you you can connect me now

Submitted: 4 months ago.Category: Software
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Answered in 1 day by:
3/11/2018
Software technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,933
Experience: Software expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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