Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was told that Best Buy does not support Kaspersky any

Customer Question
I was told that...

I was told that Best Buy does not support Kaspersky any longer. I purchased that program with my technical support program in October. Is this true?

Technician's Assistant: Which Kaspersky product do you have?

I wish I knew. It had a 3 device download option.

Technician's Assistant: What have you tried so far with your Kaspersky software?

I was online with Geek Squad last night for 2 hours trying to fix the problem. He finally sent me to Kaspersky and I got nowhere with them today.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have two issues. Kaspersky is running well on this desktop but one person suggested I switch to Best Buy's web...something or other. That would be fine but I need virus protection on the lap top and I don't know what to do as I cannot seem to download Kaspersky.

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 4 months ago
I hope you can help me. I don't know what to do or where to turn and I have spent a total of 8 hours trying to resolve this. I work from home for a local college and I am desperate to fix.
Answered in 42 minutes by:
3/9/2018
Software technician: Kamil Anwar, Software Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Software Specialist
Category: Software
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Software Question
Software technician: Kamil Anwar, Software Specialist replied 4 months ago

Can we do a remote session on your laptop to sort this out?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

6,975 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
What is my Microsoft account? I'm trying to get office Home
I'm trying to get office Home and Student 2016, Office 365 installed, If it cannot be installed today, I must return this to Best Buy and get my $166.00 back. I'm on social security and spent all my account on this. … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I got a letter a while back saying that you will no longer
I got a letter a while back saying that you will no longer be supporting kapersky virus protection … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I just purchased an anti virus Trend Titanium AV and need
I just purchased an anti virus Trend Titanium AV and need assistance installing it. I currently have Kaspersky on three computers and I guess I have to un-install that first? … read more
Kamil Anwar
Kamil Anwar
Software Specialist
6,975 satisfied customers
Did Best. Did Best Buy change internet protection vendors
Did Best Buy change internet protection vendors from Kaspersky? … read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
424 satisfied customers
I am going to uninstall Kasperskys and I want to stop auto
I am going to uninstall Kasperskys and I want to stop auto renewal. I called what I thought was their support number but they wanted me to allow them to to access my computer and that didn't seem righ… read more
Kamil Anwar
Kamil Anwar
Software Specialist
6,975 satisfied customers
I don't know. I ad geek squad here 2 days ago. could not
I don't know. I ad geek squad here 2 days ago. could not remember my password. He called y'all. After 8 - 10 minutes y'all answered and connected him to a tech. I think he was then passed to another s… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
In newspaper today, article said US GOVERNMENT will not be
In newspaper today, article said US GOVERNMENT will not be using Kaspersky virus ware and quoted Best Buy saying they will no longer sell it. I have a Mac from Best Buy, desk top and I am old and not … read more
Cory
Cory
Vocational, Technical or Trade Scho
118 satisfied customers
I went to renew my Kaspersky Total Security package for 2
I went to renew my Kaspersky Total Security package for 2 more years yesterday - and it wouldn't download due to apparent viruses on my PC. Do you offer "remote cleansing" or do I call someone such as… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
I had a connection, but lost it due to a power failure. I
I had a connection, but lost it due to a power failure. I was awaiting a tech to get back with me, as I am having problems with my Kaspersky protection and my ITunes. Kaspersky won't open up and ITune… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My Laptop died. Best Buy Geek Squad determined some
My Laptop died. Best Buy Geek Squad determined some operating system files were bad. Geek Squad Saved my documents and Reset Windows 10, however I lost my “key.” I downloaded the free version of Kespe… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
Need to install Neat scanner software. I have more info from
need to install Neat scanner software. I have more info from neat … read more
sjena1982
sjena1982
Bachelor\u0027s Degree
11 satisfied customers
Customer name Dewine Session ID M83321870091 Dated 11/3/16
Customer name James Dewine Session ID M83321870091 Dated 11/3/16 need a recap of what was done to my computer. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
Er crashed about 3 weeks ago. best buy had it the whole time
er crashed about 3 weeks ago. best buy had it the whole time i brought it home and couldn't get into it. last saturday night i finally got into face book aznd thought it was ok. sunday morning i could… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am attempting to install webroot secure anywhere on a
I am attempting to install webroot secure anywhere on a second computer. the software was installed on mu first computer and purchased at Best Buy. I also purchased the geek squad protection for my co… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I renew my Kaspersky antivirus thru geek squad; membership
I renew my Kaspersky antivirus thru geek squad; membership expiration date 3/9/2015; membership # *****; key 1090-000534-2B0BAS514. Kaspersky states that my protection is disabled because license term… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
please please please stop the cancalation request just 5 minutes
please please please stop the cancalation request just 5 minutes ago conf # XXXXX for Shirley southern email [email protected] asap… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have purchased two new computers and want to use my Kaspersky
I have purchased two new computers and want to use my Kaspersky PURE Total Security 2.0 (1-3 PCs, 3 year subscription renewal). I have down loaded the 30 day trial program but want to use my activatio… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Help! Please! I have (had) Quicken2010 or later and completely
Help! Please! I have (had) Quicken2010 or later and completely lost it. It is not on my PC anywhere. MY orginial email address [email protected] My address isXXXXX Gillett, PA 16925-90636. My phone #… read more
Joe-S
Joe-S
Systems Administrator
47 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x