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I want to purchase an app and it will not take my new credit…

Customer Question
I want to purchase...

I want to purchase an app and it will not take my new credit card.

Technician's Assistant: Which software or app can I help with?

J C Penney’s

Technician's Assistant: What have you tried so far with your software?

Went to App Store entered the jc penny’s app and when it came to paying for it, deleted the old credit card and put in the new and it would no accept it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I know of.

Submitted: 4 months ago.Category: Software
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Answered in 1 day by:
3/11/2018
Software technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,964
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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