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The HP desktop computer I had, crashed, and I bought a new…

Customer Question
The HP desktop computer...

The HP desktop computer I had, crashed, and I bought a new Dell Desktop. Is this new computer covered under the Norton anti-virus software I had previously and if not can the unused portion of my remaining contract be transferred to this one?

Technician's Assistant: What Operating System (OS) are you running on your HP computer?

Microsoft

Technician's Assistant: When did you last update your AntiVirus?

Do not know, probably last August, it is set up for auto renewal. I will have to look at my bank statements to find the exact date if necessary.

Submitted: 4 months ago.Category: Software
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Answered in 42 minutes by:
3/9/2018
Software technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Software technician: Cody, Senior Systems Administrator replied 4 months ago

Do you have a login for here? https://login.norton.com/sso/embedded/update

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