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I signed up today for acrobat/adobe and I have not been able…

Customer Question
I signed up today...

I signed up today for acrobat/adobe and I have not been able to sign in. I did not receive a password ***** am stuck. Please help

Technician's Assistant: When did you last update Acrobat?

I never had Acrobat I signed up oday

Technician's Assistant: What have you tried so far with your Acrobat?

I want to to w-mail an attachment and it will not let be do anything

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That is suppose to be e-mail sorry not w-mil

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 minutes by:
3/9/2018
Software technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you trying to use Adobe Reader to read or open PDF files? Or is it Adobe Acrobat to EDIT your PDF files?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
I am using windows 7 and I want to use adobe reader to red or open files
Customer reply replied 4 months ago
You have my credit card info because I paid today with it and there was no problem
Customer reply replied 4 months ago
If you can not find it please cancel the adobe/acrobat
Customer reply replied 4 months ago
this has not been a good experience for me. I feel stuck
Software technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back with that information. I believe it is your bank that is blocking your transaction. Please fix the error about your card so that we can do the remote session.

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Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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