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I'mhave been trying to cancel HotspotShield VPN proxy since…

Good morning I'mhave been...

Good morning I'mhave been trying to cancel HotspotShield VPN proxy since September of 2016 Can you help me ?????

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have the iPhone 7

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Since September

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I call apple support

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Answered in 7 minutes by:
3/8/2018
FRAN
FRAN, Programs
Category: Software
Satisfied Customers: 267
Experience: Software Consultant
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Are you running IOS 9 or 10 or 11?

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Customer reply replied 4 months ago
I still need help.

OK Let me get started working on your problem with he hotspt shield

FRAN
FRAN, Programs
Category: Software
Satisfied Customers: 267
Experience: Software Consultant
Verified
FRAN and 87 other Software Specialists are ready to help you
Ask your own question now

If you purchased your subscription via iTunes, you can turn off the auto-renewal of your subscription from the App Store or iTunes. Learn how to manage your auto-renewing subscription

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Have you tried to turn off the auto renewal in the app store?

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Customer reply replied 4 months ago
No i'm not sure on how to do that..

Ok let me get those instructions Please allow a few moments

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Do you have ITunes on your computer?

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Customer reply replied 4 months ago
I downloaded this in July by mistake

Ok here are the instructions for turning off the auto renewal in Itunes

1. Launch iTunes and sign into your Apple account.
2. To the left of the search bar, click the profile drop-down and select Account Info
3. Enter your Apple ID password ***** click View Account
4. In the Settings section, click the Manage link for your subscriptions
5. On the right of your Hotspot Shield Elite subscription, click Edit
6. Select Off to turn off Auto-Renewal and click Continue to confirm

With the auto-renewal feature turned off, you will no longer be billed for your subscription. Your Elite account will remain active until your subscription expires.

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Let me know when you finish.

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Customer reply replied 4 months ago
i though you were going into my iPhone to do that??
Not sure what i am doing!!

Ok, I can't go into your IPhone. But if you have a computer I can certainly remote in and take care of the problems

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Do you have a computer I can remote into?

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Customer reply replied 4 months ago
I am on my iMac right now.
Go ahead..

OK hold for the link.

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Ok on your Imac click this link https://techfran.screenconnect.com/ ​and enter this code 93376 beside join and press the arrow key

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Customer reply replied 4 months ago
Ok
So what do I do next?
Customer reply replied 4 months ago
Download app or launch app

You have to click on the link above and put in the code for me to remote into your computer

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Customer reply replied 4 months ago
I did

I​t should have given you a page that show join

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Customer reply replied 4 months ago
Join session
Do I have to download the app

no press the arrow next to join

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When you press the link. it will open a page and shows join. type in this code 93376 and press the arrow next to code

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Customer reply replied 4 months ago
I did that
Now it says
Join session
Download the app
Get our zipped up OS X app bundle you can delete it after your session, or keep it around for later use

Ok do that

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Should just say join with code

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Customer reply replied 4 months ago
We are going nowhere fast.
I don’t think your service is working.

Did you download the file?

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Customer reply replied 4 months ago
It will not download

We can try another way. click this linkhttp://connect.teamviewer.com/v13 ​run install. It will give you a ID and password ***** give to me

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Did you get that one?

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Customer reply replied 4 months ago
we are not getting anywhere.
You can call me or we can just forget it and I'll have to find another way.(###) ###-####

went to voice mail

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FRAN
FRAN
FRAN, Programs
Category: Software
Satisfied Customers: 267
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Experience: Software Consultant

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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