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Windows 10 cannot import security updates. The error code is…

Windows 10 cannot import...

Windows 10 cannot import security updates. The error code is 0x80070652 Can this be fixed?

Technician's Assistant: What device or product does this involve?

Windows updates

Technician's Assistant: What's the brand and model of your computer?

HP Povillian Model # 500-424

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I have been trying to do an update but each time it gets to 45% then stops Widowns has done a fix it 3 times now but then the same message comes up to install now

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No not at this time

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Answered in 45 minutes by:
3/7/2018
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,413
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,413
Experience: Systems Administrator
Verified
Cody and 87 other Software Specialists are ready to help you
Ask your own question now
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Customer reply replied 1 month ago
Sorry Cody unplugged in error. Please try again

use the same link I sent

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Customer reply replied 1 month ago
Ok I did
Customer reply replied 1 month ago
Is it coming over?

no

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clicked link, clicked I agree, ran downloaded file?

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Customer reply replied 1 month ago
Ok

did you do that? be back in a bit

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Customer reply replied 1 month ago
but I will try again
Customer reply replied 1 month ago
Re did the ink again
Customer reply replied 1 month ago
Let me know when you are back. I’m not in front of my computer

ok back

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Customer reply replied 1 month ago
Are u in yet?

try this

go here to connect me; https://tinyurl.com/ybm6dus9
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 1 month ago
I’m to the first screen but don’t see elisnore file

click the tinyurl link it will download the file right away, what web browser are you using?

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Customer reply replied 1 month ago
U are in

yes updating now

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Customer reply replied 1 month ago
Oh good
Customer reply replied 1 month ago
It now says windows could not configure and to restart. That’s what it had said every time I tried. Do u want me to do it
Customer reply replied 1 month ago
Cody are u there?

is it still on the screen?

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go ahead and restart then connect me again

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Customer reply replied 1 month ago
Dudu get it? It said that it could not open windows 10

yes I saw trying again

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Customer reply replied 1 month ago
Cody I;m still having trouble with the windows update. I left the error message on the bot***** *****ne. also I received a notice that the virus action was not working I did turn on McAfee this morning. When windows try to reboot it is still stopping at 45% and wont go any further. Please let me know when you are ready and I will let you in.
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Customer reply replied 1 month ago
Do u want me to press yes or have we lost connection?

I lost connection, what is it asking?

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Customer reply replied 1 month ago
It is wanting what country
Customer reply replied 1 month ago
Should I press yes for US

yes

go through the initial setup wizard

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Customer reply replied 1 month ago
Ok I’ll connect when I can
Customer reply replied 1 month ago
It won’t connect to WiFi. Should I skip it for now?

yes

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Customer reply replied 1 month ago
Do I want Cortana on

probably not

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Customer reply replied 1 month ago
Ok I got the windows screen. Do u want to connect

sure you can use same link

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Customer reply replied 1 month ago
I don’t have internet. Can u help me get it

go to start menu > control panel > network/internet> network and sharing center > change adapter settings

what do you have listed here?

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Customer reply replied 1 month ago
View your basic network info. Set up a new networking center. Troubleshoot

top left > change adapter settings

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Customer reply replied 1 month ago
Ok now I’m at WiFi. All are on except hotspot. Do I put something in find a setting

can you connect to wireless network now?

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Customer reply replied 1 month ago
No. Do I put the name donewhere

if you click on the wireless icon in bottom right nothing comes up?

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Customer reply replied 1 month ago
I’m connected now. I just have to find you
Customer reply replied 1 month ago
I can’t get to you. Can u send me an e mail
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Customer reply replied 1 month ago
It brings me to an attorney. How do I get you
Customer reply replied 1 month ago
Ok I’m trying to reach you. Do u see it
Customer reply replied 1 month ago
Are you not helping me anymore

I'm connected now, everything looks good for updates

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Customer reply replied 1 month ago
Ok thanks
Was this answer helpful?
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Cody
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,413
3,413 Satisfied Customers
Experience: Systems Administrator

Cody is online now

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