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I'm sorry I was just here. Is this Premier PC Support. I…

Customer Question
I'm sorry I was...

I'm sorry I was just here. Is this Premier PC Support. I have Life of PC

Technician's Assistant: When did you last update Premier?

It has been a while

Technician's Assistant: What have you tried so far with your Premier?

This is it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Well my problem is I am unable to print, wireless, the printer seems to be online, I can make copies.I thought I could have junk on my computer

Submitted: 4 months ago.Category: Software
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Answered in 11 minutes by:
3/7/2018
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,087
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified
Thank you very much for giving us an opportunity to help you. I'm Jins here to assist you. Which operating system is on your computer?
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Customer reply replied 4 months ago
I'm sorry I'm old and I don't understand operating system
Customer reply replied 4 months ago
Please continue online
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
Is it Windows XP, Windows 7, 8 or 10?
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Customer reply replied 4 months ago
Am I still waiting for a response?? My credit card has been charged the $39.
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
When this problem started? Was it working before?
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Customer reply replied 4 months ago
I haven't printed anything since this time last year.
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
Are you able to connect the printer to computer with a USB cable?
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Customer reply replied 4 months ago
The printer is wireless so I don't think I am using a USB cable
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
Okay, can I remotely connect to your computer and check the problem? But you need to wait until this night.
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Customer reply replied 4 months ago
I can't wait, it needs to be now, or refund the $39.
Software technician: Jins M. N., Computer Hardware Engineer replied 4 months ago
Okay, I will opt out and open this question for other experts.
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Software technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need help?

Thanks

Kris

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