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Apparently (although not to me) my account has been hacked…

Customer Question
Apparently (although not to...

Apparently (although not to me) my account has been hacked and I must change the password ***** I cannot remember the code after 35 years with you guys. I need a new password ***** the system reset, please

Technician's Assistant: What device or product does this involve?

PC

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is an old clone windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

3-4 days, I have tried calling and sending notes several times, was not able to reestablish account

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thank you

Submitted: 4 months ago.Category: Software
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Answered in 4 hours by:
3/7/2018
Software technician: Pete, Computer Expert replied 4 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,374
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 4 months ago

What account are you having difficulty with?

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Software technician: Pete, Computer Expert replied 4 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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