Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have finally managed to open an account and am trying to…

Customer Question
I have finally managed...

I have finally managed to open an account and am trying to activate my new kit.

Technician's Assistant: What device or product does this involve?

Hp premier experience win 10 computer

Technician's Assistant: When did you last update Premier?

When they came out with win 10, we downloaded win 10.

Technician's Assistant: What have you tried so far with your Premier?

I opened an account (*****@******.***) with a password ***** want to activate my new kit.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not at this time

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 4 hours by:
3/7/2018
Software technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Help me set up kit, and sign in. I have windows 10 on a
help me set up kit, and sign in. JA: Which software or app can I help with? Customer: I have windows 10 on a laptop. JA: What's the brand/model of your laptop? Customer: HP JA: What have you tried so … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Dell Inspiron that I purchased almost 3 years age,
I have a Dell Inspiron that I purchased almost 3 years age, just before Windows came out. When it came out I upgraded. In Feb after a major upgrade from Microsoft I can no longer log on to the interne… read more
Michael Rademacher
Michael Rademacher
MBA
13 satisfied customers
I have had Power Director for a time and two years ago
I have had Power Director for a long time and two years ago updated to vers. 15. I have hardly used it and now want to become more active. I n order to do so I would like to download the same version … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to get out of a failed iwn 10 upgrad. It's a Win
It's a Win 10 upgrade from win 7 sp1. It's locked up on Setup is cleanin up before it closed … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I activate the DNA kit for my husband - we have the
How do I activate the DNA kit for my husband - we have the same email address and I have an account with Ancestry.ca I have not been able to do this as it keeps coming up that I can only register a ch… read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
While trying to register my gift test kit, the ancestry
While trying to register my gift test kit, the ancestry website is not … read more
Steve
Steve
Network Security Engineer
Bachelor\u0027s Degree
60 satisfied customers
I purchased Photoshop premiere element and photoshop
I purchased Photoshop premiere element and photoshop premier. It said it could take 24 hours to process the order. finally after about24 hours it told me that it had a problem downloading.I don't know… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My husband got his kitt activated.> I am trying to get my
My husband got his kitt activated.> I am trying to get my kit activated,. My activation code is MH2LF92X … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I can't go anywhere on the My Heritage page to activate my
I can't go anywhere on the My Heritage page to activate my kit … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I bought a subscription to Avast premier in March 2015 which
i bought a subscription to Avast premier in March 2015 which is good for up to 3 computers. trying to download premier on my second computer I am asked for the activation key to enter. Problem i don"t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just purchased a new 64 bit dell computer, Installed a new
I just purchased a new 64 bit dell computer, Installed a new ver 15 of Adobe Premiere. Tried to burn a simple test DVD with standard mpeg output. Message came up about codec activation needed, but whe… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
After updating my Dell XPSPC to Win 10 version 1703, I
After updating my Dell XPSPC to Win 10 version 1703, I purchased McAfee antivirus for first time. It seems to be installed, but when I try to open the .exe icon, it does nothing. Is it working? if so … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a website that sells sound effects and music loops. I
I have a website that sells sound effects and music loops. I 'm trying to develop a way to be able to drag and drop sounds from a browser into an a desktop audio application such as Pro Tools, Logic P… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
Trying to move my indesign CS3 to my new computer. I
trying to move my indesign CS3 to my new computer. I deactivated it on the old one. I need to stay compatible with freelancers in my work group that use indesign CS3, so moving to CC is not an immedia… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have just purchased an upgrade to my Adobe Premier
Hello, I have just purchased an upgrade to my Adobe Premier Elements 10 and Photoshop Elements 10 to take them to Version 15. However, when I look at the download page, I notice both updates have file… read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
Going in circles! Can't activate Admin account; asks for a
Going in circles! Can't activate Admin account; asks for a password ***** the option to enter one is greyed out. So in short...can't activate admin account. Can't enter password. Continuous error 5 me… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have Adobe Premier Pro CC. After about a year of use, it
I have Adobe Premier Pro CC. After about a year of use, it suddenly frezzes as soon as I try to import media into a project. It stops responding and won't even close via Task Manager.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Help! On 6/10, the automatic MS update did SOMETHING that
Help! On 6/10, the automatic MS update did SOMETHING that made my Google+ freeze, lock up, crash, etc. I fixed it, with great difficulty, and SOB, this morning MS Update did it again, restoring itself… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x