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Why cant I stream playon on my roku streaming device whenI…

why cant I stream playon...
why cant I stream playon on my roku streaming device whenI did not have this problem before.When I go to the playon channel on my roku it comes up on the screen that the computer cannot be found even though I have downloaded the software on my pc.Can you help me with this problem
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Answered in 4 hours by:
3/5/2018
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Occasionally memory errors occur in network devices that cause this type of problem. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your computer after the router/modem has completed start up and test to see if the issue is resolved.
Please let me know the result.

syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified
syseng and 87 other Software Specialists are ready to help you
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Customer reply replied 4 months ago
The suggestion that you gave me did not work and the problem still exists so what other alternatives do you have.
Customer reply replied 4 months ago
when are you going to attempt to fix this problem. I have been waiting patiently

Hello,

My apologies for the delay. Please let me know a best time for the remote assistance session.

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