Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Someone hacked my Facebook account and I can’t get access…

Someone hacked my Facebook...

Someone hacked my Facebook account and I can’t get access with changing the password ***** the hacker removed my phone number and put my account on the 2 step security system and I can’t get a code generated to me

Technician's Assistant: When could you last open your Facebook?

Messenger worked until about 12:00 pm. It looked like a message was sent to friends which was a virus

Technician's Assistant: Did you recently update your software or Operating System (OS)?

About a week and half ago but someone removed my phone number and changed my password ***** said

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can’t think of anything else at the moment

Show More
Show Less
Ask Your Own Software Question
Answered in 47 minutes by:
2/19/2018
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,129
Experience: if you have any questions about softwares please contact me
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Software Question

I'm sorry about the issue, please fill out the facebook account recovery form at :

http://www.facebook.com/help/contact.php?show_form=disabled, select yes. Please enter as much details
as possible (also enter your mobile number if you have) to prove that you are the true owner of the Facebook account,

and report your Compromised Account: https://www.facebook.com/hacked Then facebook will verify your account and contact you later.

Let me know if you need further assistance

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
When I tried to fill out the form , I can’t send it because it replies this email doesn’t belong to an account to be recovered. My phone number was removed by the hacker. Facebook told me this in an email. The other link doesn’t help because I don’t have codes to enter for the 2 step security. I can change the password ***** I still don’t have a code. It was sent SMS and since my phone number was removed I can’t get the code. I don’t know what else to do. I can’t even find a way to just delete the account. Do you know if there’s a way to delete the account without me having access to it? I don’t like someone else having access to my account. Thank you

Are you using a Windows OS or Mac OS please?

Ask Your Own Software Question
Customer reply replied 4 months ago
I’m using Apple iOS iPhone

Can you tell me please if you already have a computer connected to the wireless network?

Ask Your Own Software Question
Customer reply replied 4 months ago
No I don’t

Please open safari browser and go to : https://www.facebook.com/help/1306725409382822 then follow the onscreen instructions

let me know the results

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
I had tried it earlier but I tried again and it doesn’t work. I still don’t have a way to receive generated code after the password ***** ***** because the code is sent SMS and the hacker removed my phone number.

Please go to the profile of the hacked account, Click (...) on the cover photo and select Report

Follow the on-screen instructions to file a report

Let me know

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
I’ll have to get a friend to do it because I don’t have any way of seeing my profile myself

You can create a new facebook account and report it

Ask Your Own Software Question
Customer reply replied 4 months ago
I have a friend who is reporting it right now, with her reporting it . Will that be fine?

Can you tell him to share your hacked account with his friends and tell them to report it, you can also contact your friends and tell them to report it too.

The report should be like this:

This is a hacked account of my friend (Your name), Contact information:

Email address:

Phone number:

Please help him to recover or to close his account

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
I wish you could but I don’t have enough on my credit card to pay the fee

You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
That’s ok. Thank you

You are very welcome, 15 reports are enough to close the account, but You Have to wait until reports are processed.
In Some Cases It Took 24 hours or less But Some times it took 2 or 3 days.

If you have a moment please rate my answer by clikcing on one of the stars, Positive rating are appreciated, if you need further assistance please reply back to me and i will gladly continue to help

Thank you

Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,129
Experience: if you have any questions about softwares please contact me
Verified
Mr.Med and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thank you very much for trying to help me. I think I’m going to push to get it closed. Thank you also for letting me know how long it may possibly take. Have a good evening!

You are very welcome, JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.

Thank you

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,129
2,129 Satisfied Customers
Experience: if you have any questions about softwares please contact me

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
My Skype contact is waduda_newearth. Today I was opening
Hi My name is***** my Skype contact is waduda_newearth … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
890 satisfied customers
I have just received a message that my computer is infected
I have just received a message that my computer is infected and to ring 61 1800 431 247 and quote 268D3.i have tried that number and am concerned because I have been told that the number is ***** … read more
Ralf
Ralf
IT Manager
Engineering
1 satisfied customers
CÃO CONSIGO ACEDER A MINHA CONTA HOTMAIL. TWO WAY ANDROIDE
Say anouther people is using my email. may be! now can´t acess by android or labtop … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Does Microsoft corporation contract with any company or
does Microsoft corporation contract with any company or group to monitor or delete spyware or other system that seek to scam you. if so who are they and where are they located. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
ON JUNE 18TH 2018 I WAS CHARGED A fee of 52.99 from
ON JUNE 18TH 2018 I WAS CHARGED A fee of 52.99 from Dri*Avast Software & I never authorized this charged & I would like to get a refund Please … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I have apple TV for my television. My husband has passed
I have apple TV for my television. My husband has passed away and it was billed to his CITI Visa card which has been cancelled. I do not know how to subscribe in my name and VISA card number so theref… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Trying to install Print Shop app on 10 and it not working.
Trying to install Print Shop app on 10 and it not working. Is there an updated version … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I need to access my history with Microsoft so I can find my
I need to access my history with Microsoft so I can find my code business word … read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
I have been waiting for 1 hour for online help. I have paid
I have been waiting for 1 hour for online help. I have paid my 49.00 for … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I need to recovery a password for a hotmail address. Labtop.
I need to recovery a password ***** a hotmail address … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
Does Skype operate in Kenya? I don't remember, but I am
I don't remember, but I am trying to contact someone in Kenya. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
Ioften get msn.om not responing. Widoows10. AT&T serfice.
Ioften get msn.om not responing JA: Which software or app can I help with? Customer: widoows10 JA: What have you tried so far with your software? Customer: AT&T serfice JA: Anything else you want the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have Cubase Elements 6. I want to upgrade my compouter to
Hi, I have Cubase Elements 6. I want to upgrade my compouter to Wimdows 10 and wonder how I can upgrade the cubase to compatible version with windows 10 … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
1 satisfied customers
My emails x2 have gone off my pc since last nightm and all
hi my emails x2 have gone off my pc since last nightm and all my wedding photos … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
1 satisfied customers
Can you install google tool bar on my windows 10 pc. I never
can you install google tool bar on my windows 10 pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
Need new microsoft account. Windows10. Don't remember
need new microsoft account JA: What Operating System (OS) are you running on your computer or device? Customer: windows10 JA: When did you last update your Microsoft software? Customer: don't remember… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
It seems that I have two Skype accounts and I cannot access
It seems that I have two Skype accounts and I cannot access either one … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
Last week you helped me (or you did it yourselves) install
Last week you helped me (or you did it yourselves) install Office. Now I cannot open a program on my computer where we keep financial information. It happened the same day, so I feel like it had somet… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x