Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My webcam "Logitech HD Pro Webcam C920" does not work in…

My webcam "Logitech HD Pro...
My webcam "Logitech HD Pro Webcam C920" does not work in "XSplit Broadcaster" software. I use Windows 10 desktop computer. This webcam when tested with "Logitech Webcam software," works fine. Could you determine the problem to fix it?
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 5 months ago
Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/logitech-c920-webcam-only-working-with-microsoft/ebcafd6e-c74c-4dd5-8295-5b27a090cac3?auth=1
"That is until i upgraded to Windows 10. Since then i'm finding myself experiencing a very strange problem. It seems that my webcam will only work with microsoft products. For example, it works great with, Internet Explorer, Edge, Skype and the built in Camera app. But, it won't work at all with programs like, Google Chrome, Nvidia Shadowplay, Open Broadcaster Software (OBS) or Xsplit... Not even Logitech's own webcam software.All these progams can detect the camera, but i won't get a picture. It's just black, and the light on the camera doesn't even turn on. It's almost like the camera is busy somewhere. Kind of like Microsoft is holding it hostage. I have never experienced anything like this before, and after some google research it seems i might very well be alone with this problem. I have tried reinstalling the drivers, and have the latest Windows 10 drivers and i have run windows update, but it still doesn't work."
Answered in 2 hours by:
2/19/2018
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,275
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you say you upgraded to windows 10, from which version of windows did you upgrade from?

Please let me know

Ask Your Own Software Question
Customer reply replied 5 months ago
From Windows 7 to Windows 10 a long time ago. "XSplit Broadcaster" installed a few days ago.

Thanks

In XSplit right-click your web camera, choose “Configure” and click “Video Input”.

On the driver window, in the first tab: Disable “Auto-focus”. You will have to do some manual adjustment after. Make sure you adjust while seated in the position you intend to stream from.

On the second tab: Disable “RightLight”, “Gain” and “White Balance”.

Click Save.

Tell me if it then works please

Ask Your Own Software Question
Customer reply replied 5 months ago
62;In XSplit right-click your web camera, choose “Configure” and click “Video Input”.
I did it just now and many times before after reading an article in Google. It shows a black rectangle which has no photo in it. Apparently, it detects the camera but does not show any photo.
>On the driver window, in the first tab:
Where to find the driver window?

ok, once the steps are done, try to use the camera please

Ask Your Own Software Question

Connect it to a different USB port, does this then help?

Ask Your Own Software Question
Customer reply replied 5 months ago
62;Connect it to a different USB port, does this then help?
I just changed but the same problem persists. Sound is being transmitted right now in the live broadcast but no photo from the Webcam.

Ok, it is Chrome you use correct?

Ask Your Own Software Question

For the browser

Ask Your Own Software Question
Customer reply replied 5 months ago
this is Chrome I am using. Want me to use Firefox?

yes to see if thats the issue please

Ask Your Own Software Question
Customer reply replied 5 months ago
it automatically selects Chrome

yes, but open the stream up in Firefox please

Ask Your Own Software Question
Customer reply replied 5 months ago
62;es, but open the stream up in Firefox please
How to do it?

Go to the youtube site you stream to, but in Firefox instead of Chrome

Ask Your Own Software Question
Customer reply replied 5 months ago
62;Go to the youtube site you stream to, but in Firefox instead of Chrome
I just did the above. On Firefox also, the same problem! No images.

Can you give me the address here please

Ask Your Own Software Question
Customer reply replied 5 months ago
Using Teamviewer, you may if you like connect to my computer (no additional offer).
Customer reply replied 5 months ago
https://www.youtube.com/live_dashboard

It is an additional cost to connect.

Can you try the cam on another computer

Tell me if that works on it please

Ask Your Own Software Question
Customer reply replied 5 months ago
I will try this webcam on another computer later and then I will let you know.
Customer reply replied 5 months ago
I will have to install the Xsplit Broadcaster on another computer also.

yes please do so

Ask Your Own Software Question
Customer reply replied 5 months ago
OK thanks. I will do it later and then let you know.

Thank you

Ask Your Own Software Question
Customer reply replied 5 months ago
It works fine in another computer!

Was the other computer also windows 10?

Ask Your Own Software Question
Customer reply replied 5 months ago
both are Windows 10. Only difference is, the good one has a freshly installed Windows 10 on a new hard disk whereas the bad one was upgraded to windows 10.

ok, we need to reinstall windows on the bad, it wont touch your files but all programs you need to install again

It is though always best to backup data first

Then go to start, settings, update and security, recovery

Then choose get started under reset my pc

Once done, choose to keep your files then allow it to reset and reinstall

Once done, install the software and it should then work

Let me know please how you go

Ask Your Own Software Question
Customer reply replied 5 months ago
62; it wont touch your files but all programs you need to install again
All programs again? There are many. Everything else is working well on this "bad" Windows 10 computer.

yes sorry, all programs need to be installed again

Ask Your Own Software Question
Customer reply replied 5 months ago
62;all programs need to be installed again
No; all other programs are working well.
Customer reply replied 5 months ago
There was "AlterCam" before on this "bad" computer. Should uninstall "AlterCam" ?

If it was on when it was working before it does not point to the issue but you can uninstall it

Ask Your Own Software Question
Customer reply replied 5 months ago
I just uninstalled AlterCam but still the same problem persists.

yes, this is why you need to do the full reinstall

Ask Your Own Software Question
Customer reply replied 5 months ago
62; this is why you need to do the full reinstall
The problem is just on this one item.

Sorry I do not understand your response...

We have done all repair options, you now need to do the reinstall

Ask Your Own Software Question
Customer reply replied 5 months ago
Reinstall involves installing all programs again.Since all other programs are working fine, there might be a way to fix this webcam issue.

We have reinstall the camera, the program, repaired windows, confirmed correct settings.

This is not related to other programs running correctly, we need to do a clean install again, the upgrade corrupted system files needed for this and we need to replace via a reinstall.

Ask Your Own Software Question
Customer reply replied 5 months ago
I understand what you wrote. Let me think if there is a non-destructive method of reinstall/repair Windows 10. For example, System File Checker command /sfc to scan for problems. One link: https://www.easeus.com/todo-backup-resource/reinstall-windows-10-without-losing-data.html

Ok, that is for data corruption, but please feel to do this and let me know how you go

Steps to do this are as follows

than do the following please

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try it please

Ask Your Own Software Question
Customer reply replied 5 months ago
It might prompt for an original CD of Windows 10.

No, only XP did that when running the commands I just gave.

Ask Your Own Software Question
Customer reply replied 5 months ago
How about purchasing a new 1 TB 3.5" internal hard disk (Seagate Firecuda - 5x faster than standard HDD) and then doing a fresh install of Windows 10 pro on it using a flash drive? On this Windows 10 Home computer, I currently have C drive (SSD disk 480 GB Sandisk) and D drive hard disk Seagate 1 TB.

Do you have a windows 10 installation disk or image?

Ask Your Own Software Question
Customer reply replied 5 months ago
I cannot use Windows 10 pro on this Windows 10 Home computer.
Customer reply replied 5 months ago
I have a flash drive containing Windows 10.

If you have a windows install image then you can install from it

Ask Your Own Software Question
Customer reply replied 5 months ago
Please clarify "If you have a windows install image" -- any link to download it?

No.. windows is not free. if I gave you it it would be illegal.

You need to purchase it or do the reinstall as I indicated.

Ask Your Own Software Question
Customer reply replied 5 months ago
62;windows is not free
No question of free because the same product key that I currently have will be automatically activated by using the Windows*****I already have.
Customer reply replied 5 months ago
I can use my Windows*****to clean install Windows 10 on a new hard disk in this desktop computer.

ok, then do that please.

Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,275
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
I can give you good rating now. Then I will go and purcase a new hard disk.
Customer reply replied 5 months ago
I am sure my Windows*****will work as I have successfully done it before.

Thank you

Ask Your Own Software Question
Customer reply replied 5 months ago
Success! Webcam is now working on my "bad" computer (Windows 10 Home). This is what I did: I started "msconfig" using Windows + R keys and then selected "Services" tab in which I checked "Hide all Microsoft services" and clicked on "Disable All". Then I rebooted the computer. As I loaded the XSplit Broadcaster software, it immediately showed up my photo, coming through the Webcam.
Customer reply replied 5 months ago
I did not upgrade to Windows 10 Pro yet. Do I really need Windows 10 Pro?
Customer reply replied 5 months ago
Any tool/software to automatically enable each service that is not in conflict with Webcam and which should be running?

The additions in pro is

- Domain Join Services
- BitLocker Drive Encryption
- Remote Access Services
- Group Policy editor
- Windows Update for Business

So only if you need this, mainly the bitlocker?

I do not know what you had installed, but something there is interfering, it is also not best to leave it all disabled, as it can cause issue with other programs. You would needto locate which one in the list is causing the issue

Ask Your Own Software Question
Customer reply replied 5 months ago
n Windows 10 Home, Which Services are safe to disable and which MUST be enabled? I found one link below but you might find a software that does it automatically after doing its analysis.http://technogeek.review/stop-unnecessary-services-windows-10/
Customer reply replied 5 months ago
34;it’s really hectic work for you to choose single services and disable one-by-one. To improve performance of your Windows 10 PC, navigate to http://www.sordum.org and download Easy Service Optimizer toolAfter unzipping, run the program. Easy Service Optimizer will detect your operating system, and show the appropriate Windows services list."
Link: https://technicalustad.com/windows-10-services-to-disable-to-improve-performance/
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Helllo. I have a masg om my windows laptop File System Error
i have a masg om my windows laptop File System Error (-2147219196) for photo program … read more
Moses C
Moses C
Bsc
775 satisfied customers
High Pearl-. I have Windows seven, and I do NOT have a
High Pearl-my name is Stuart. I have Windows seven, and I do NOT have a program for a windows camera. I can use a camera outboard-but I need the program, since my of my recipients can only view the mi… read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
WHY... on my Skype, I have not been able to record a "video
WHY . . . on my Skype, I have not been able to record a "video message" that includes the audio?Incidentally . . . ***** ***** helped me previously with my SKYPE… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My 32 bit Windows 10 OS will not boot up. It continues over
My 32 bit Windows 10 OS will not boot up. It continues over an over saying "Attempting to Recover Installation", followed by "Restoring Previous Version of Windows" and then a restart, … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
Tech Team, ref: Windows 10 Anniversary Edition Update - have
Hi Tech Team, ref: Windows 10 Anniversary Edition Update - have they fixed this problem because ever since 19 Sept 2017, my Skype camera no longer works on my Notebook (integrated camera). So I purcha… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Since last night's Microsoft update, our company's Epson
Since last night's Microsoft update, our company's Epson LQ-590 ESC/P 2, Version 2.0 (2.0 cable USB) printers *no* longer word (both in CA and ID). We're loosing capital very hour that this problem is… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Lenovo T$#)s running windows 10 with a built in
I have a Lenovo T$#)s running windows 10 with a built in camera the camera stopped working intermittently for skype and zzom … read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,275 satisfied customers
How do I get Pagemaker 6.5 to run on Windows 10, Dell, I
I just bought it. When I turned it on it was installing updates. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a brand new Windows computer, one week old. It runs
I have a brand new Windows computer, one week old. It runs Windows 10. I have tried to install a program, which installs correctly, but then when I try to register online I get a message 'server busy'… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
After installing Windows 10; Skype, iTunes and other
After installing Windows 10; Skype, iTunes and other programs that use the camera, crush. How can I solve this problem?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just upgrade my hardware also the speed. Now I am in
I just upgrade my hardware also the speed . Now I am in China. A lot of my software is not working also cannot download google chrome, I am trying to download google chrome it will takes 2 to 3 hurs i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Thanks, in advance, help. I, like bajillions of others
Hi there. Thanks, ***** ***** for your help. I, like bajillions of others installed the new windows 10 - and it has run amuck. I remember it saying I could try it for 30 days. WELL - my 30 days is alm… read more
Richard Hall
Richard Hall
Microsoft Certified Systems Engineer
119 satisfied customers
I want to record some car repairs with a laptop and web camera. Which
I want to record some car repairs with a laptop and web camera. Which web camera and software do you recomend to do this? Jerry… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
i am having promblem to download web camera download installation,
i am having promblem to download web camera download installation, the download work but i can not install the download can you help me [email protected]… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have a Belkin wireless N adapter for my Win 7 laptop that
I have a Belkin wireless N adapter for my Win 7 laptop that I would like to now use on a Win 8 laptop. What do I download to my Win 8 to make the adapter work. I cannot locate online what I should do.… read more
SLCBTM
SLCBTM
Network Systems Administrator
36 satisfied customers
I cant install software for my Logitech Webcam C-270. The
I can't install software for my Logitech Webcam C-270. The disk that came with it was not compatible with windows 8 so I went to Logitech website and selected "Download" software for Webcam compatible… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
PC Camera: Getting error: Creation of the Video Preview failed. Pleas
PC Camera: Getting error: Creation of the Video Preview failed. Please Check the device connection and make sure the devise is not being used by another application. * I've uninstalled and reinstalled… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Windows 7 , pv-gs31 video cam. powerdirector software.computor
Windows 7 , pv-gs31 video cam. powerdirector software.computor shows cam pluged in in the device/printers. but the software does not recoginize it. Trying to download video to software or computer fol… read more
elby79
elby79
131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x