Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a Yoga 720. At least once a day when I am using the…

I have a Yoga...

I have a Yoga 720. At least once a day when I am using the product my screen turns blue and I get a message that tells me that "Your PC ran into a problem and we're just collecting some error info and we're restarting it for you." At the bottom of the screen while this is going on is the statement "Kernel

Technician's Assistant: What device or product does this involve?

Security Check Failure"--I'm thinking that the problem is with the laptop since the desktop I also use at home never has this situation occur. It doesn't take very long to restart, but it's a waste of time to keep having to type in my password ***** get back to work. Any ideas?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Half of my message was not sent. It is Lenovo Yoga 720 131KB. The problem which I described in the half of my message that wasn't sent when I clicked send is that at least once a day when when working at home, my screen turns blue and I get a message that says, "Your PC ran into a problem; we are just collecting some error info and restarting it for you."

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think you have everything.

Show More
Show Less
Ask Your Own Software Question
Answered in 7 hours by:
2/17/2018
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 337
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
Verified
Hello! This sounds like a program attempting to access the kernel in a way that the computer was not designed to allow it. It can mean you have a virus. Download malwarebytes free version and scan and remove any: http://www.malwarebytes.org and then go to cleaning and fixing the registry with ccleaner at http://www.piriform.com/ccleaner/ please dont forget to accept and rate! :)
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 337
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
Verified
Chris Baxter and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I would prefer that you fix it for me. Will there be an additional charge for that service? If so, I will try to do it myself but don't feel comfortable doing so. Thanks for your help so far. Yes, I will rate you when we are done.
Customer reply replied 4 months ago
can't afford it.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris Baxter Your Own Question
Chris Baxter
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 337
337 Satisfied Customers
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C

Chris Baxter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
We had foxtel for years but cancelled it because we found it
We had foxtel for years but cancelled it because we found it was costing too much for the little amount we watched. Our tech Suggested we try 7flix. We are not interested in sport or movies. We mainly… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I have lost skype from my computer. Cannot remember but not
tried to reload but not too confident with computers … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
Every time I get an update for Windows 10, it knocks out my
Hi! Every time I get an update for Windows 10, it knocks out my sound and ability to play videos. What do I do to fix this and prevent it from happening in the future? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
Everytime I open a word doc I am told configuration in
Everytime I open a word doc I am told configuration in progress I have Windows 10 installed but many of my docs are windows 7 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My photo viewer window 7 images are very dark, how can I
My photo viewer window 7 images are very dark, how can I change the profile associated with images that I open? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
When I look in Control Panel, I see my Speakers are checked
When I look in Control Panel, I see my Speakers are checked as Default. When I start Skype, it always returns to earphones as the default. I then select speakers, the next time it defaults to earphone… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am struggling to set up a Skype account. Several months
Several months ago. My old account is not accessible & I was told I had to open a new one... my old one was gone. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I am having a connection problem with tv.jw.org. the home
I am having a connection problem with tv.jw.org. the home page displays, the audio versions play, but the videos seem to lock up and do not play on my roku premier plus. what would you suggest? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Following a Microsoft security update all my email file
following a Microsoft security update all my email file history and email contacts are no longer available on my laptop … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
The search feature on the task bar disappeared. How can I
The search feature on the task bar disappeared. How can I get that back? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
They told me there was a problem with my microsoft account.
They told me there was a problem with my microsoft account. And I should go to account.live.com … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I am 79 years old and have tried to change my password for
I am 79 years old and have tried to change my password ***** my email account***@******.*** so many times and failed that I can no longer try without providing information on my usage. It is a new acc… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
745 satisfied customers
Attempting to login to reinstall office and get interrupted.
attempting to login to reinstall office and get interrupted … read more
Cody
Cody
Computer Science
2,371 satisfied customers
Im trying to install more office 365 users with my account,
Im trying to install more office 365 users with my account, but after installation the installer reports "you have exceded the number of users". How can I add more user....open another account or upgr… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
932 satisfied customers
I can not activate my vegas dvd architect with the
I can not activate my vegas dvd architect with the activation number that came with my product … read more
Harry
Harry
1,977 satisfied customers
When I open a pdf document it is interrupted by Word statin
when I open a pdf document it is interrupted by Word statin that it will convert the PDF to a writable word documnt. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
Fixed object error. Unfreeze excel fixed error problem.
suggestions from friends and interenet google links referring to use of F5 … read more
Cody
Cody
Computer Science
2,371 satisfied customers
I recently ran the latest update for Windows 10.& in doing
Hi, I recently ran the latest update for Windows 10.& in doing so, found I could not access my computer. I phoned Microsoft & was told that a large number of subscribers had experienced the same problem. I was told that I would be getting a solution in a few days. That was almost 3 weeks ago. I have subsequently had my computer brought back to life at a cost of $240. I feel that Microsoft should reimburse me for this expense. I also now must re-install a number of programs & need advice on how to do this. I am 82 years old, & need help. Arthur Hunt. . … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x