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I have an Amazon prime account. On Amazon video, after I…

Customer Question
I have an Amazon...

I have an Amazon prime account. On Amazon video, after I enter my email and password ***** tells me my email/password ***** correct. Please help.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I believe I do

Submitted: 5 months ago.Category: Software
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Customer reply replied 5 months ago
Waiting for instructions to reset password
Answered in 18 hours by:
2/7/2018
Software technician: Josh, Computer Enthusiast replied 5 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,962
Experience: Software expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Software Question
Customer reply replied 5 months ago
I have changed my password ***** still cannot access Amazon Prime. Please cancel my fee since I did not get a resolution. Thank you. *****
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