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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 955
Experience:  Computer Software Support specialist for more that 10 years
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I have an Amazon prime account. On Amazon video, after I

Customer Question

I have an Amazon prime account. On Amazon video, after I enter my email and password ***** tells me my email/password ***** correct. Please help.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I believe I do
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Software
Customer: replied 9 months ago.
Waiting for instructions to reset password
Expert:  Josh replied 9 months ago.

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Customer: replied 9 months ago.
I have changed my password ***** still cannot access Amazon Prime. Please cancel my fee since I did not get a resolution. Thank you. *****