Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software
This answer was rated:

I have had Adobe subscription for about a year and all of a…

Good afternoon! I...

Good afternoon! I have had Adobe subscription for about a year and all of a sudden in the last 30 or so days, I am unable to fill and send a pdf document. After I creat the link, it won't open the next window to email it.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Adobe is connected to Outlook in my preferences

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so. Thank you

Show More
Show Less
Ask Your Own Software Question
Answered in 17 minutes by:
1/23/2018
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,327
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Software Question
Customer reply replied 1 month ago
Just for the last month. I never had this problem before then
Customer reply replied 1 month ago
I can see that this has been a common problem with people when I’ve Googled the problem.

Is it opening with Reader instead of Standard?

Ask Your Own Software Question
Customer reply replied 1 month ago
When I open a pdf sent to me to sign and return OR when I open Adobe from my PC, it opens to ‘Adobe Acrobat Reader DC’

OK so that's the issue. That's the read-only version.

Do you know how to change it?

Ask Your Own Software Question
Customer reply replied 1 month ago
Not a clue and have no idea how it changed; do you?

Yes. I can list the steps or connect and do this for you.

Ask Your Own Software Question
Customer reply replied 1 month ago
Please just list the steps
  1. Right click on a PDF file
  2. Hover open "Open with"
  3. Click on "Choose another app"

What do you see there by Adobe?

Ask Your Own Software Question
Customer reply replied 1 month ago
Well for some reason this will not allow me to upload a pic of what I see, but, every time I open a pdf it opens with the Reader DC and the only thing that appears if I right click is this:
Add sticky note
Select tool
Hand tool
Marquee zoom
Rotate clockwise
Print
Find
Doc. Properties

You must right click on the file from your explorer window, not the program.

Right click a PDF file from your documents.

Ask Your Own Software Question
Customer reply replied 1 month ago
ONLY Adobe acrobat reader DC

Can you allow me to connect? It is more complex.

Ask Your Own Software Question
Customer reply replied 1 month ago
Kris, will I get money back for our connection? I think it was 36.00?

The base cost is $36 and the remote is $18.

You only get money back If the issue is not resolved, we don't just refund people after have fully resolved there issues.

Ask Your Own Software Question
Customer reply replied 1 month ago
Kris,
I understand that but the above feed states I have incurred 42.00 charges now plus the 18.00 if I do remote. And I believe 5.00 is automatically refunded. So what would my charges presently be?

There is no refunds, If you use our service and we fix the issue there are no refunds.

We are not a free service.

Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,327
Experience: IT Manager at Wood Group PSN
Verified
Kris Rodgers and 87 other Software Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Kris Rodgers Your Own Question
Kris Rodgers
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,327
4,327 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris Rodgers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I have been comm of my baseball league for a time and some
I have been comm of my baseball league for a long time and some how got deleated from my group.i am in a private group named marlachy and can't get back in. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I'm a creative cloud subscriber. Tonight, I went to start it
I'm a creative cloud subscriber. Tonight, I went to start it and go to lightroom, and first, I got a message asking me to enter my e-mail and pw. I did that, and it closed. Now, I double click the ico… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
Do they make adobe pagemaker for macbook pro. I don't have
Do they make adobe pagemaker for macbook pro JA: Which Adobe product do you have? Customer: I don't have one yet JA: What have you tried so far with your Adobe software? Customer: I don I don't have a… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
In attempt to update loading program, it runs and never
In attempt to update loading program, it runs and never exceed 82% and blocks use of computer. … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
463 satisfied customers
I have had hp photosmart essential 3.5 program for my
I have had hp photosmart essential 3.5 program for my picture activities for years - I got it when I got a photosmart printer. The first change of printers was to a Canon and the transition worked. I … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
On ebay purchase I get error code 70360, can't complete your
On ebay purchase I get error code 70360, can't complete your payment. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have a Malwarebytes plan active until July, we had to
I have a Malwarebytes plan active until July, we had to clean our hard drive. How do I reinstall my account? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
Setting are out of date and they? want my password. Win 10
setting are out of date and they? want my password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I get a prompt that says I have a" running script" and it
I get a prompt that says I have a "long running script" and it freezes not letting me listen to the music. Also how do I log out? … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I just downloaded easycd software but cannot find it to
i just downloaded easycd software but cannot find it to execute and burn an audio cd. Can you help? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
Help in installing .It requests a password, buy which
help in installing .It requests a password, buy which password? computer, apple, McAfee? … read more
Chris Baxter
Chris Baxter
28 satisfied customers
Several months ago I ordered Capture Pro 10. I then was
Several months ago I ordered Capture Pro 10. I then was hospitalized for a month and had to take some time off to rest. Recently I noticed that my copy of CS ^ was not available and since downloading … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Autodesk Maya 2017 - Whenever i try to import a “.ai” file
Autodesk Maya 2017 - Whenever i try to import a “.ai” file into maya 2017, i can see it listed in the outliner, and when I hit “f” the camera zooms to the center of the grids, but i dont see any splin… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I have been trying to activate my copy of windows and I keep
I have been trying to activate my copy of windows and I keep getting this message that Microsoft doesn't recognize this software. It appears legitimate from HP. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
219 satisfied customers
When sites advertise Free security it then wants money after
When sites advertise Free security it then wants money after you load it.If I had money I would get my own.Is there any such thing as free security I can get?… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
164 satisfied customers
I can't download my disc. H&RBlock home.rowners/investors.
I can't download my disc. JA: Which software or app can I help with? Customer: H&RBlock home.rowners/investors JA: What have you tried so far with your software? Customer: It will not bring up the yhe… read more
Donna French
Donna French
Bachelor of Science
46 satisfied customers
Can you help meI am on Windows 10 and my mouse has worked
Can you help meI am on Windows 10 and my mouse has worked well. Now I have no mouse pointer and no curser so I cannot open anything. The battery is fresh and I tried both my mouse and keyboard on anot… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Let my scretary use my phone but she put her Google account
Hey I let my scretary use my phone but she put her Google account in it, so I fired her and she used her Google account to block my phone saying it was stolen or lost, her email is either***@******.**… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x