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I use Mozilla Thunderbird version 52.5.2 to manage my Gmail…

I use Mozilla Thunderbird version...
I use Mozilla Thunderbird version 52.5.2 to manage my Gmail messages. Whenever I delete an email message, I do not find it in the Trash folder. Could you fix this issue? What setting needs to be corrected?
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Answered in 1 minute by:
1/23/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 41,167
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Was it working fine previously?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Do you have POP or IMAP set up?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
Windows 10 desktop

Thank you. Do you see your recently deleted emails in the Trash folder at the gmail.com website below?

https://mail.google.com/mail/u/0/#trash

Thank you.

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1. Do you see your recently deleted emails in the Trash folder at the gmail.com website below?

https://mail.google.com/mail/u/0/#trash

2. Can you take a screenshot of your Thunderbird?

Thank you.

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Customer reply replied 6 months ago
62;Do you see your recently deleted emails in the Trash folder at the gmail.com website below?
Yes, but not the email I deleted in Thunderbird

Can you please take a screenshot of your Thunderbird? Thank you.

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Customer reply replied 6 months ago
If you have Teamviewer, you can yourself see my desktop.
Customer reply replied 6 months ago
The bottom left corner of my Gmail screen displays: 12.03 GB (80%) of 15 GB used

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=20b9042c-ecff-4e6f-a2fd-a0db1c0e18a6
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer reply replied 6 months ago
Could you help bring down the used space?

Testing emails. Thank you.

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I have resolved the email Trash issue via remote support. Please take a moment to rate my service on this page. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 41,167
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
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Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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