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When I click on convert in the convert pdf to word box a…

Customer Question
When I click on...

When I click on convert in the convert pdf to word box a screen for subscribing comes up. I already have an up to date account and so it won't let me do anything. This loop keeps happening. I am unable to convert and I have already bneen n hold for 20 minutes.

Technician's Assistant: When did you last update Word?

I have no clue as it happens automatically under my Microsoft 365 account. I did restart my computer to see if this makes a difference. It doesn't!

Technician's Assistant: What have you tried so far with your Word?

I am just scanning and converting a file as I do all the time.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yikes!!!!

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
1/18/2018
Software technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
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