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Case #33819425. Attempting to reinstall Norton with support,

Customer Question
Case #***** Technician's Assistant:...

Case #*****

Technician's Assistant: Which software or app can I help with?

Attempting to reinstall Norton with support, case no. 33819425 Need help

Technician's Assistant: What have you tried so far with your Norton software?

Norton has disappeared. Let's. Lost instruction for reload when I ended chast and attempted to reload

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Case #*****

Submitted: 6 months ago.Category: Software
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Answered in 5 minutes by:
1/18/2018
Software technician: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Norton. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Are you downloading from cd or from online purchase?

Also, please go to your control panel/programs and 'see' if norton is still there and listed as downloaded

before we try to install what may already be there.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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