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I used to have Kaspersky for protection,but recently that…

Customer Question
I used to have...

I used to have Kaspersky for protection,but recently that was changed, and I hope that was legitimate, and not a scam, because now I cannot get into my Discover account.

Technician's Assistant: Which Kaspersky product do you have?

I am afraid that I can't answer that. I had no idea that there was more than one Kaspersky.

Technician's Assistant: What have you tried so far with your Kaspersky software?

I don't understand you question.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I wish there were some way to find out what happened here with the protection against viruses and other problems.

Submitted: 7 months ago.Category: Software
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Answered in 15 minutes by:
1/18/2018
Software technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Software
Satisfied Customers: 859
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-719jtykq,

Thanks for using JustAnswer. I am happy to assist you with this issue. Can you please tell me specifically what you need help with? Is it to get into your Discover account, setup a new Antivirus, or what do you need? Let me know so I can help you further.

Regards,

Sheri-Expert

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Customer reply replied 7 months ago
I am sorry. I do not have all the information on hand now to clarify this problem. I will try to get organized, and call back later.
Software technician: Sheri, Expert replied 7 months ago

No problem. Just reply with details or questions when convenient and I will check in on your question intermittently.

Regards,

Sheri-Expert

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Software technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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