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I purchased WinZip in January of 2017, Order # 104 672 966.

Customer Question
I purchased WinZip in...

I purchased WinZip in January of 2017, Order # 104 672 966. I was never able to get it installed so that it worked. I need WinZip in order to view large files. If i have to renew my subscription, I will do so, but I need some help getting it installed.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba Lap Top and a use Windows 10

Technician's Assistant: What Toshiba model do you have?

I think the model is: Satellite, that's what is in the bottom right hand corner

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

I installed Kaspersky Security, but that's it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Most of my use is Outlook with email and contacts. I do get J Peg files to view most every day. I am in sales and work from home and have my own LLC, so I have no computer support.

Submitted: 7 months ago.Category: Software
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Answered in 1 hour by:
1/17/2018
Software technician: Kraig, Computer Support Specialist replied 7 months ago
Kraig
Kraig, Computer Support Specialist
Category: Software
Satisfied Customers: 625
Experience: Software installer on many Windows Operating Systems for many years.
Verified

Hi, I'm databank876. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Software technician: Kraig, Computer Support Specialist replied 7 months ago

When you purchased WinZip, did you get a serial number?

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Customer reply replied 7 months ago
When I was referred to you by WinZip, I did not realize that I would be subscribing to a monthly technical support service. That is not what I need so please cancel my credit card and my request. I will solve my problems another way. Please confirm this reply with your response. Thanks Dale
Customer reply replied 7 months ago
No, and I will not pay the $39 fee that is attached to this referral from Win Zip. Please cancel and confirm my request!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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