Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I order coins for the game, cookie jam. I always order

Customer Question
Pearl, I order coins...

Pearl, I order coins for the game , cookie jam. I always order 1stack for 4.99, however, am always charged 10.68. Have never ordered more than 1 stack @ $4.99. This has gone on for two long. I need something done about this!!!!

Technician's Assistant: When did you last update Cookie Jam?

I dontknow

Technician's Assistant: What have you tried so far with your Cookie Jam?

What do you mean?

Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 5 minutes by:
1/15/2018
Software technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Software Question
Customer reply replied 7 months ago
At least 6 months
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Hi

What system is this game on?

Thanks

Kris

Ask Your Own Software Question
Customer reply replied 7 months ago
SNot going to pay for your doin
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Sorry?

Ask Your Own Software Question
Customer reply replied 7 months ago
I am not paying for anything else. You people have taken my money. The coins are 4.99, not 10.78. Will turn this over to fraud dept of my bank. I have never ordered more than one set of coins in the same week. Please get this fixed,and no, I don’t want your security added. I can’t afford this.
Software technician: Kris Rodgers, IT Manager replied 7 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

Ask Your Own Software Question
Customer reply replied 7 months ago
Thank you
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Thanks

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I keep getting adds while playing MICROSOFT SOLITAIRE
I keep getting adds while playing MICROSOFT SOLITAIRE COLLECTION PREMIUM EDITION ON WINDOWS. I ordered it 12/17/2017. My question---is it expiring or can I have it extended or am I on a plan where the… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Help me to get back to buying the wild coins. Since the last
Please help me to get back to buying the wild coins. Since the last time that you automatic paid for my coins I changed debit cards. and I can't get back into that again with my new card. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I purchased a Journal from the Microsoft store on June 28th
I purchased a Journal from the Microsoft store on June 28th and I can't seem to find it, get it installed on my computer, phone or iPad. It was $4.99. Where is it? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
Cannot purchase coins on Caesar's slots. I have 3, all
I have 3, all different makes Hp Laptop, Dell desktop, Lenovo laptop. I get this message on all when I try to buy coins; … read more
Chris Baxter
Chris Baxter
28 satisfied customers
Are Apache Open Office Suite and Windows Office compatible?
Hi Pearl! are Apache Open Office Suite and Windows Office compatible? I have a new computer in which I've installed Apache and I'm trying to transfer files from my old computer which has Microsoft Win… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
Whats the difference between PHP vs ROR vs .NET. Which would
Whats the difference between PHP vs ROR vs .NET. Which would you choose for your own website and why… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I don't remember my username and password, We signed up
We signed up online about 2 weeks ago. When he signed up for the ad free monthly subscription of 4.99/mo he did not write down the username and password … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Nothing with my computer. It's your Microsoft store. You
Nothing with my computer. It's your Microsoft store. You just charged me 6.99 twice to finish a candy crush game and then closed both games before I could use the extra lives. … read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Name;Dr ***** ***** Cherbakov cacho. , I wont to have
I wont to have solitaire game card iinstalled inmy computer like it was always. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
Looking to find a software game aimed more but its but not
Looking to find a software game aimed more for seniors but its for kids but not too daffy, that's okay. Should be a game where one tests multiplication, division, subtraction, and addition against som… read more
Steve
Steve
Consultant
Bachelor
69 satisfied customers
MY question is about the slot machine Shamans Way at Heart
MY question is about the slot machine Shamans Way at Heart of Vegas on facebook. My amount in the balance has been severely deleted. I had over 1,400,000 credits, then the casino deleted it three time… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have tried to play pogo and Java will not let me in, have
I have tried to play pogo and Java will not let me in, have deleted old Java and downloaded jave 7.51 and it still will not work, the java console come on and goes thru a lot of things and I have XP w… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
I know this sounds absolutely nuts, but is there Any Type of
I know this sounds absolutely nuts, but is there Any Type of software that can be run on my machine that can " detect/find PROGRAMS that have somehow been put into my computer that controls/traces / a… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
MICROSOFT FLIGHT SIMULATOR X - NEWEST VERSION. I have never
MICROSOFT FLIGHT SIMULATOR X - NEWEST VERSION. I have never been a computer gamer. However I did just buy flight simulator, a Saitek yoke and three lever controller. I have one 32" monitor and two 24"… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
This is regarding Win 7. Im an XP user, who has just moved
This is regarding Win 7. I'm an XP user, who has just moved over to Win 7. 1. One thing no one can change is the stacking of files/windows in the taskbar area. In XP they stack from the bottom to the … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
Each time I import new photos into ADOBE PHOTOSHOP ELEMENTS
Each time I import new photos into ADOBE PHOTOSHOP ELEMENTS 10 a Warning: "The visual similarity index must be rebuilt...etc." AND then next; No Valid Stack Found; "No Valid stack groups were found in… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am having terrible problems with Castelville. I keep being
I am having terrible problems with Castelville. I keep being informed that the screen needs to be refreshed because Castleville is getting better. I have lost @300 crowns, and untold amount of coins, … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hello, I have a PC running XP, using Firefox as my browser.
Hello, I have a PC running XP, using Firefox as my browser. My problem is that, especially when I am looking at my Google mail, it comes to a complete stop. I get an error message that says, "Script o… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x