Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Windows 10 was upgraded today. Now I lost the password. How…

Customer Question
Windows 10 was upgraded...

Windows 10 was upgraded today. Now I lost the password. How do I reinstate my password?

Technician's Assistant: What exactly are you having trouble accessing?

My opening page.

Technician's Assistant: What's the brand and model of your computer?

Aspire ZS600 Acer

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

I installed lengthy upgrade today. Cannot open computer with previous password.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really, I just want to get to my computer again.

Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 7 hours by:
1/13/2018
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all his problems. To recover you password ***** windows 10 .You can use this option https://account.live.com/password/reset

Waiting for your feedback or a rating

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask caraleneK Your Own Question
caraleneK
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
820 Satisfied Customers
Experience: You one stop software Engineer

caraleneK is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am trying to upgrade windows 10 and it stops halfway thru
I am trying to upgrade windows 10 and it stops halfway thru with an error message … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I just purchased a new hard drive and installed win 7
Hi I just purchased a new hard drive and installed win 7 ultimate for which I have a disc. After installation message pops up that windows are not genuine ?? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to download Folder Colorizer on new Acer laptop
Hi - I'm trying to download Folder Colorizer on new Acer laptop Windows 10 and it keeps coming up with runtime error 225.794. I have downloaded this on my old laptop (upgraded to Win10) with no proble… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
A friend just gave me this laptop and I was wondering there
A friend just gave me this laptop and I was wondering there was a free windows 10 upgrade somewhere … read more
Cody
Cody
Computer Science
2,422 satisfied customers
I have a laptop with windows 10 can I go to windows 8. Acer
I have a laptop with windows 10 can I go to windows 8 … read more
Moses C
Moses C
Bsc
802 satisfied customers
I have an Acer Aspire 7741-6445, pre-loaded with Windows 7
Hello, I have an Acer Aspire 7741-6445, pre-loaded with Windows 7 and Microsoft Office 10. I have used Office for years on this computer, but this morning when opening Word, I got the message about en… read more
Cody
Cody
Computer Science
2,422 satisfied customers
In attempt to update loading program, it runs and never
In attempt to update loading program, it runs and never exceed 82% and blocks use of computer. … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
I have an acer computer with windows 10, not this one i;m
I have an acer computer with windows 10, not this one i;m on. I received an upgrade from windows that put me in a loop for 3 days. I went every where I could think of for help but got none. I finally … read more
caraleneK
caraleneK
Software Engineer
820 satisfied customers
My Office program now says it is unlicensed. Acer Aspire
Acer Aspire 5733 with SSD installed Windows 7 Professional … read more
caraleneK
caraleneK
Software Engineer
820 satisfied customers
I have Adobe Creative Suite 5 design standard. I would like
Hello! I have Adobe Creative Suite 5 design standard. I would like to upgrade my Mac desktop to El Capitan, 10.11.6, Ideally to Hi Sierra, 10.13. (I am currently using 10.6.8.) Would either upgrade st… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I want to change the Current Administers Name and Make this
I want to change the Current Administers Name and Make this my Wifes Computer/Account/Manage … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I need help installing MS FrontPage 2000 from the original
Good day // I need help installing MS FrontPage 2000 from the original program CD, into my new Windows 10 laptop. I keep getting these error messages:Setup failed to locate a valid qualifying product … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
My computer automatically downloaded Windows 10 without my
My computer automatically downloaded Windows 10 without my authorization. Now I have having problems navigating, so I have lots of questions.1. Why did it download this automatically? Are we not going… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have installed windows 10 using a DVD ISO on my Acer
I have installed windows 10 using a DVD ISO on my Acer Travelmate. The problem is how to get it activated. I have tried various product keys but to no avail. Is it possible to get a product key withou… read more
Mr. Perez
Mr. Perez
Application/Database Developer
Bachelor\u0027s Degree
2 satisfied customers
I screwed up. I intended to install a completely new copy of
I screwed up. I intended to install a completely new copy of 10 on this computer. Instead I did an upgrade which left all the old stuff on the computer that I want to get rid of. Can you let me do a r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
after using same password XXXXX log in to acer aspire pc it now
after using same password XXXXX log in to acer aspire pc it now says it's the wrong password, tried everyting, gong crazy… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
How do I get the download for software that solves the compatibility
How do I get the download for software that solves the compatibility issue(s) between Windows 7 and the Acer notebook PC model Aspire one (P1VE6)? I clicked on a popup and was sent to instructions wri… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
Hi, I was cleaning my Acer disk from software that I dont
Hi, I was cleaning my Acer disk from software that I don't use and accidentally removed some essential drivers. Now I don't have sound and the message "Rtenicxp.sys on Realtek 10/100/1000 NIC Family a… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x