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I can't open Skype. Several months ago. Maybe. I rarely use…

Customer Question
I can't open Skype ...

I can't open Skype

Technician's Assistant: When could you last open your Skype?

Several months ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Maybe

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I rarely use Skype. I just keep it going when it tells me I am running out of time.

Submitted: 7 months ago.Category: Software
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Answered in 28 minutes by:
1/12/2018
Software technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,402
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Software technician: UranIT, Network Administrator replied 7 months ago

Which version of Windows do you use on your PC, 7, 8, 10?

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Customer reply replied 7 months ago
I no longer have a PC. I have an iMac
Software technician: UranIT, Network Administrator replied 7 months ago

ok, I will opt out and mac expert will assist

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Software technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What version of Skype is installed on your computer?
  2. Are you saying that when you double click to open Skype, nothing happens? Or are you getting an error message?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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