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I would like to reformat my hard drive and upgrade my

Customer Question
I would like to...

I would like to reformat my hard drive and upgrade my drivers. But I need to disks to reinstall my programs, office 10

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Lenova MTM77273du config # 57129680 s/n ES06989351

Technician's Assistant: What have you tried so far with your computer?

WIN7HP

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need to have the operating disks so that I can reload my computer once I have formatted the drive

Submitted: 6 months ago.Category: Software
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Answered in 19 minutes by:
1/9/2018
Software technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Software
Satisfied Customers: 731
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-iq64h246,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please copy and paste the below link into your browser and hit enter. This will bring you to the page where you can look at recovery options, as well as order media. Lenovo does offer one-time, no-charge recovery media. If you have already done this in the past, there is an option to pay a fee for the media.

Link:

https://support.lenovo.com/gr/en/solutions/ht035659

Regards,

Sheri-Expert

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Software technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

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Software technician: Sheri, Expert replied 5 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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