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I've had Malware for a number of years. Have lost my file.

Customer Question

I've had Malware for...

I've had Malware for a number of years. Have lost my file. Don't know when it come due, what the cost wil be, coverage and is my lap top also covered

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Laptop Technician's time your question is expected to take (how complex and lengthy an answer you require).

Basic coverage on both the desk top and lap top. Don't want any bad guys on either. Both are just home pleasure. when does my current plan come due

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's an HP, don't have a clue on model, OP system in Windows 7 - 10.

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Not sure, I'm old and don't know a great deal about this stuff. Seems I have run a check and nothing fund. same on desk top

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not unless it's something you need

Submitted: 3 months ago.Category: Software

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Answered in 7 minutes by:

1/9/2018

Software technician: Byron, Computer Support Specialist replied 3 months ago

Byron, Computer Support Specialist

Category: Software

Satisfied Customers: 3,215

Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.

Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is your malware program called Malwarebytes or do you use something else?

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