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Need to cancel an order placed for elements. Cannot use the…

Customer Question
Need to cancel an...

Need to cancel an order placed for elements. Cannot use the software on my 32 bit system

Technician's Assistant: When did you last update Elements?

Several years ago.

Technician's Assistant: What have you tried so far with your Elements?

Nothing with the latest version that I cannot use. Need to cancel order placed two days ago. Order #ADB019572885

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Please connect me with someone who can cancel my order #ADB019572885

Submitted: 6 months ago.Category: Software
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Answered in 19 minutes by:
1/8/2018
Software technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
I have solved the problem myself by cancelling the order directly with Adobe. Obviously you were unable to help with the order problem. Please provide me with a refund
Software technician: Kris Rodgers, IT Manager replied 6 months ago

Unfortunately not at this time

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Customer reply replied 6 months ago
Is the fee to answer a question that does not solve the problem. Can tou refund my 43 dollar fee?
Software technician: Kris Rodgers, IT Manager replied 6 months ago

Would you like me to cancel this?

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