Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I recently purchased a desk top lovano and now microsoft has…

Customer Question
I recently purchased a...

I recently purchased a desk top lovano and now microsoft has locked me out of my documents

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's a desktop. Lenovo L24Q-20

Technician's Assistant: What have you tried so far with your L24Q-20? Have you installed any updates recently?

I restarted the computer but I didn't install any updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, that's it. It was working fine before.

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 19 hours by:
1/8/2018
Software technician: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,817
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Software Question
Software technician: syseng, Systems Engineer replied 6 months ago

Hello,

Do you still need assistance?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Looked out of my desktop computer. need to reset the
looked out of my desktop computer. need to reset the password … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
You locked my account. I have tried every step but nothing
You locked my account. I have tried every step but nothing works on my desk top . my cell phone is fine. what am i doing wrong on desktop. the system won't recognized even my husband name and I have h… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I'm very frustrated! I keep trying to log on and each time I
Hi, I'm very frustrated! I keep trying to log on and each time I do, it will not accept my password ***** I've updated every time it's requested. Now, I'm locked out and am trying to do my taxes, Plea… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
Locked need pass word to restart. Desk top comp. E machine
locked need pass word to restart JA: What device or product does this involve? Customer: desk top comp. JA: What's the brand/model and Operating System (OS) of your laptop? Customer: e machine Microso… read more
syseng
syseng
Systems Engineer
7,817 satisfied customers
I'm working with VIP Insurance on a phone insurance
My name is Cliff! I'm working with VIP Insurance on a phone insurance enrollment. Trying to get Ring Central Desk Top phone into operation. Display shows Checking DNS for about 15 - 20 minutes Is that… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Myron SteinI can not find where to list my gift message when
Myron Stein(###) ###-####I can not find where to list my gift message when sending the belts as a gift, when ordering them on line. Please help. Thanks. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I just received a pop up warning on my personal computer,
I just received a pop up warning on my personal computer, not this one. It said something like Spyware attack with a code s5-us-west-2cimazpnaws.com and it gave me a phone number to call(###) ###-####… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I just purchased a Lenova Yoga 710 11.6" and when setting up
I just purchased a Lenova Yoga 710 11.6" and when setting up my verification of identity, I had trouble with password. I followed the verification instructions asking for a security code using my email, but email didn't send security code in a timely manner. Still unable to login. I did reset my password ***** Microsoft using my email. Lenova screen is still on verifying my identity screen. Unable to login a password. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Cannot get raw files into elements 12 organizer, lenovo desk
we put pictures in a new file for now but cant get them & see them in el. 12 organizer… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My mac got locked down and gave me a number to call i called
my mac got locked down and gave me a number to call i called but i suspect it was a sham. any recent activity on what is described here? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Microsoft installed the Windows 10 on my computer some time
Microsoft installed the Windows 10 on my computer some time ago. Lots of glitches, but I could live with most of them. Now, I am trying to access my external CD player and I cannot find ANY screen sho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an X201 which works perfectly. Yesterday evening a
I have an X201 which works perfectly. Yesterday evening a child of six, who comes to my house to watchyoutube videos, spilled some weak lime water with sugar on the keyboard. The water has evaporated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Lenovo yoga that I tried to install an update from
Hi, I have a Lenovo yoga that I tried to install an update from Lenovo and it triggered bit locker and now I am locked out and cannot get it I called microsoft and they said to contact lenovo … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I have a message "This build of Windows 7 is expired on
I have a message "This build of Windows 7 is expired on March 03rd 2017 If it expires, your Windows 7 system will be locked or it will be restart in every few minutes … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Flashing circle after start up Slowing things down not
Flashing circle after start up Slowing things down not letting us … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Sound wont work on my Microsoft 600 keyboard with my Lenovo
Sound won't work on my Microsoft 600 keyboard with my Lenovo H430 with windows 8. It worked fine on my Dell 530 on windows 7 but I switched computers.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am trying to download Adobe Reader from your web site and
I am trying to download Adobe Reader from your web site and it won't install. I get a message Internet Explorer Script Error Line: 1 char: 1155 Error: "globalactiveactionitems" is undefined URL: 127.0… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Excel question again. When attempting to "Save" or Save AS&q
Excel question again. When attempting to "Save" or Save AS" the PC locks up. It doesn't matter if it is a prior saved sheet or a new workbook with no data entered. It also does the same with any progr… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x