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I have tried loading the update and I am stuck. It does not…

Customer Question
I have tried loading...

I have tried loading the update and I am stuck

Technician's Assistant: What exactly is frozen or not starting up for you?

It does not want to convert to 2018 version

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows

Technician's Assistant: When did you last update your software?

2017

Submitted: 7 months ago.Category: Software
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Answered in 7 minutes by:
1/6/2018
Software technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 4,090
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Software technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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