Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

CANT RENEW MY LAPTOP IT RENEWED MY OTHER COMPUTER FOR TWO…

Customer Question
CANT RENEW MY LAPTOP...

CANT RENEW MY LAPTOP IT RENEWED MY OTHER COMPUTER FOR TWO YEARS

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP IT WAS ALREADY ON MY LAPTOP BUT SAYS ITS EXPIRED

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

NO NOT BEEN ON FOR A WHILE

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO THAT WOULD BE GREAT

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 15 hours by:
1/7/2018
Software technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,938
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
My website obtained from Google expires in a few days. I've
My website obtained from Google expires in a few days. I've tried to renew it online, but can't get logged in without an Admin password, which I either never had or have lost.i really want to renew an… read more
Jess M.
Jess M.
Computer Support Specialist
775 satisfied customers
I Office 365 in two laptops. for some reason one thinks the
I Office 365 in two laptops. for some reason one thinks the subscription has exposed, and it is not suppose to expire until August. can I renew and get in going in both again? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have been a member for years and can't get into my pogo
I have been a member for years and can't get into my pogo account . I am***@******.*** . I was wondering if it has expired and if it has I will renew it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Actually I'm inquiring about MS Office 365. I have a one
actually I'm inquiring about MS Office 365. I have a one year office 365 subscription and it recently expired, again. went to best buy where I purchased it and have been told that I need to contact MS… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
I purchased anew computer on 12/23/17 and at the same time
I purchased anew computer on 12/23/17 and at the same time purchased Norton Security Deluxe for that computer as well as for two other computers (3-device package). I recently received an email from y… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I renewed my Photoshop licence three weeks ago but have been
I renewed my Photoshop licence three weeks ago but have been using the Trial which has expired. My message in apps to renew comes up that my Trial has expired. How do I download Photoshop? I am alread… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just purchased a 1-year renewal on my ESET Smart Security
Hi I just purchased a 1-year renewal on my ESET Smart Security software but I can't activate my renewal. I received my license key but the email says my subscription expires on Jun 9, 2017 even though… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I tried to extend my subscription but it failed. Desktop. I
yes I have ok you have to pay attention now. are you paying attention??? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have been a customer for several years and have recently
I have been a customer for several years and have recently received a warning that my service is about to expire. I previously received a notice that it would be renewed automatically. and today recei… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Avast subscription has expired on my laptop but I renewed
my Avast subscription has expired on my laptop but I renewed it about a month ago for 2 years and put in the license number. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Please help me, my account has expired, I would like to
Hi Pearl JA: How long has this been going on? Customer: Please help me JA: What troubleshooting have you tried? Customer: my account has expired JA: Have you contacted anyone about your account? Custo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Want to renews my soubcription year, My be 10 year, I d'not
I d'not know to fond the application to renews my abonnement for 5 year … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi Lee, my name is Lauren - Im just trying to change my password
Hi Lee, my name is Lauren - Im just trying to change my password ***** it expires today on my laptop and it say "configuration information could not be read from the domain controller either because t… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I made an unsuccessful attempt to extend my coverage, but don't
I made an unsuccessful attempt to extend my coverage, but don't know if I am in the grace period. What should I do to find out whether I have virus protection?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Dear Sir or Madam: I am a long time user of Norton 360 as
Dear Sir or Madam: I am a long time user of Norton 360 as the security software for my home computers. On January 15, 2012, my yearly Norton contract was renewed. The renewal contract states that the … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have been registered with Symantec for more than 2 years.
I have been registered with Symantec for more than 2 years. On the 16th of December of last year I paid €146 to get the Norton TM Version 5.0 Premier Edition (Order No. NP29869774). A problem occurred… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
have norton internet security which expires on 9/1 2012 iwish
have norton internet security which expires on 9/1 2012 iwish to cancel direct debit instruuction… read more
Jeremy
Jeremy
1,344 satisfied customers
Hi, I tried to renew my antivirus 2011 as it is expiring.
Hi, I tried to renew my antivirus 2011 as it is expiring. Code # TM2G3-QE6P5-X8AMY-FJV5W for [email protected] Instead I guess I installed a 2 year Internet Security 2012 - Code #RENQX-T6274-SGUAA-8JGJG… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x