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I purchased a new copy of Adobe Acrobat from a company

Customer Question
Hello, I purchased a...

Hello, I purchased a new copy of Adobe Acrobat from a company called "Journey Ed" that has a relationship with my university. I downloaded the software and tried to install it but the serial number this company gave me says it is in invalid number and no one from the company will get back in touch with me. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10 - brand new computer - Lenovo thinkpad X1

Technician's Assistant: When did you last update your Acrobat?

I never have - this was a new install on a new computer. all I have on it from Adobe is Adobe Digital for books I downloaded from our library

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of.

Submitted: 6 months ago.Category: Software
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Answered in 6 hours by:
1/6/2018
Software technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,962
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 6 months ago
I CAME HERE BY MISTAKE - PLEASE REMOVE THE CHARGE. THANKS AND HAPPY NEW YEAR
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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