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My son. My son’s computer will not boot up, when you turn it…

Customer Question
My son’s computer will...

My son’s computer will not boot up, when you turn it on it starts the Preparing Automatic Repair, then goes to Diagnostic, then says automatic repair couldn’t repair, when to Advanced Options, Troubleshoot, can not reset computer, go to Launch D VD, System Partition Recovery, go through the questions and receive “Reagentc.exe set OS image false.”

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Has been going on for about 2 weeks, he got home from college and we are trying to fix before he has to go back.

Submitted: 6 months ago.Category: Software
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Answered in 14 hours by:
1/6/2018
Software technician: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,831
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

What is the name of the operating system (such as Windows 10, 8, or 7) on the computer?

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Software technician: syseng, Systems Engineer replied 6 months ago

Hello,

Do you still need assistance?

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