Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Lenovo think pad has stopped working. When I turn it on…

Customer Question
My Lenovo think pad...

My Lenovo think pad has stopped working. When I turn it on it goes to a blue screen and says AUtomatic Repair; this is followed by telling me that Automatic Repair cannot repair my PC

Technician's Assistant: What exactly is having screen issues?

It will not open Windows or any other screen

Technician's Assistant: What Lenovo model do you have? And the version of Windows?

Windows 10, where is model #?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

This happened last night during a big wind storm here in MA

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The screen just turned blue. I have tried all of the advanced options, including reset, but they all say it cannot be reset. I also ran the Lemovo DIagnostics to "recover bad sectors tool". It ran for an hour and all systems passed. It said no recovery necessary. I also talked to a company called Accurate support helpline. Com but I didn't trust their process

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 14 hours by:
1/6/2018
Software technician: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,831
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

To address the issue boot the computer and when you see Windows starting, immediately power down the computer. Do this three times and on the last time the Advanced Boot Options menu should appear. Then select Troubleshoot > Advanced Options > Startup repair and let Startup repair run and finish and then reboot to see if the issue is resolved.

If not resolved perform the same procedure to get into the Advanced Boot Options menu and select Troubleshoot > Advanced Options > Command Prompt and then on the command prompt run the following commands:
BOOTREC /FIXMBR

and then press Enter.

Next run the following command:
BOOTREC /FIXBOOT

and then press Enter.
If any errors appear then run the following:
BOOTREC /RebuildBcd

Then reboot and test to see if the computer boots normally.

Please let me know the result.

Ask Your Own Software Question
Software technician: syseng, Systems Engineer replied 6 months ago

Hello,

Do you still need assistance?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,831
7,831 Satisfied Customers
Experience: Microsoft & Cisco Certified, Linux, 20 years experience

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Back in 2011 I purchased a laptop for my dad. Please see the
Hello,Back in 2011 I purchased a laptop for my dad. Please see the purchase information below.Order InformationOrder date and time: 2HWHX1 10/25/11 17:37:48Customer Number:(###) ###-####(###) ###-####… read more
Michael Rademacher
Michael Rademacher
MBA
13 satisfied customers
Pc won't turn on. Tried to do all fixes all day. Error:
Pc won't turn on. Tried to do all fixes all day. Error: bad_system_config_info … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Stuck on pick a language page. Have attempted numerous fixes
Stuck on pick a language page. Have attempted numerous fixes and back to pick a language screen. Did a repair and a long (12+hrs) diagnostics. All came back passing. Have a Cell Inspiron … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Lenovo Think Pad Yoga 11E with Windows 8.1. We are
I have a Lenovo Think Pad Yoga 11E with Windows 8.1. We are getting an error on start up. C0000034 applying update operation 279 of 53876 (00000000000), and just hangs there. Also, my daughter cant re… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Last night I was playing a youtube video and the screen
Last night I was playing a youtube video and the screen froze and got really fuzzy and the laptop made a loud buzzing noise. I tried pressing buttons, including the power button, to shut it off but no… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an E560 Thinkpad. While trying a system restore 10
I have an E560 Thinkpad. While trying a system restore for Win 10 the system went totally unresponsive. Power off, reboot did nothing. I used a recovery flash drive I received from Lenovo and now when… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I ran Norton Utilities on my other laptop and and did a disk
I ran Norton Utilities on my other laptop and and did a disk scan and repair. Windows 10 system. Now I am in a loop where I just keep getting restarts and cannot complete them process and a blue scree… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
REF: HP Laptop Windows 7 64 bit. Windows I keep getting error
REF: HP Laptop Windows 7 64 bit. Windows I keep getting error code The instruction at 0xfb8c584d reference memory at 0x00000008. The memory could not be read. Click OK to terminate the program. I've t… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
My HP stand alone computer will not complete the Windows 7
My HP stand alone computer will not complete the Windows 7 start up. The system boots up and the initial screen fades to the Windows logo, which the dissolves to the Windows 7 initial screen. The "Ple… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
When I turn on my ASUS X75A running Windows 8, I get a message
When I turn on my ASUS X75A running Windows 8, I get a message "preparing automatic repair" and then the message goes away and the pc just sits there. No more messages, the screen is lit but blank dar… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Power shell not working error. I have run the cmd and the
Power shell not working error. I have run the cmd and the chkdsk command. Index $I30 in file 352224 is incorrectly sorted. error detected in index $I30 for file 358145 (4 lsistings) Errors found. chkd… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
I have a HP G72 Laptop with windows 7 HP 64bit OS that will
I have a HP G72 Laptop with windows 7 HP 64bit OS that will not boot into the windows desktop. It stops booting up after its displays the MS logo. I tried to repair the Os without luck. Please help… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Chris L only I have a hp laptop that has windows 7 that has
Chris L only I have a hp laptop that has windows 7 that has been given to me... but it will not start up, any ideas?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
My windows installer keeps flashing on the screen. It says
My windows installer keeps flashing on the screen. It says PREPARING TO INSTALL and has a cancel button on it but it flicks on and off by itself. I had uninstalled a walmart music downlaoding program … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Recently purchased a S400 from Best Buy (Order Number BBY01-620244076
Recently purchased a S400 from Best Buy (Order Number BBY01-620244076122). Set OS password. Upgraded to Win8.1 Recorded password. Used system several times then wrapped for present. Two weeks later tu… read more
ITguy1978
ITguy1978
102 satisfied customers
Hi i have an ACer Aspire v5 531 with windows 7 32bit. It started
Hi i have an ACer Aspire v5 531 with windows 7 32bit. It started giving me an error message upon switching on and not proceeding any further from the error message. I then tried to shift the bios with… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
I have Vista SP2 and cannot reinstall MS Office 2007. When I
I have Vista SP2 and cannot reinstall MS Office 2007. When I try I receive an "Error 1935 an error occured during the installation of assembly componenet {66332632-9C28-58B1-A01F-C8B3B9A1E18E} HRESULT… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
have been having software conflict issues I was unable to resolve
have been having software conflict issues I was unable to resolve so I created a set of recovery disk for my PC and started the recovery option, only to find out that this option runs off of a partion… read more
Bryan
Bryan
735 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x