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Error report microsoft Visual Runtime ErrorC:Program keeps…

Customer Question
Error report microsoft...

Error report microsoft Visual Runtime ErrorC:Program keeps appearing how do I get rid of this

Technician's Assistant: What device or product does this involve?

HP desktop computor running windows 7

Technician's Assistant: What HP model do you have?

HP Pavilion P2-1110 PC

Technician's Assistant: How long has this been going on with your Pavilion? What have you tried so far?

Vacation house 3 weeks do not know how to fix message said to get in touch with you

Submitted: 6 months ago.Category: Software
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Answered in 7 minutes by:
1/5/2018
Software technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 6 months ago

Are you getting this error/prompt right after starting up your computer now, or when trying to open any specific program?

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Customer reply replied 6 months ago
Ok
Software technician: Bryan, Computer Support Specialist replied 6 months ago

Are you getting this error/prompt right after starting up your computer now, or when trying to open any specific program?

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Customer reply replied 6 months ago
Error report occurs both on opening and during regular use
Software technician: Bryan, Computer Support Specialist replied 6 months ago

OK, and could you let me know if it references any specific file/folder in C:\Program Files? The full error was cut off from your question; thanks.

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Customer reply replied 6 months ago
OX800703f1
Customer reply replied 6 months ago
I do no have windows 10 on this computor
Software technician: Bryan, Computer Support Specialist replied 6 months ago

Sorry, I need the full error path it specified, e.g. C:/Program Files/Serato/ScratchLIVE/ScratchLIVE.exe

Alternatively, can I connect to your screen (no extra charge, do not accept the paid offer) to check this now?

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Customer reply replied 6 months ago
OK
Software technician: Bryan, Computer Support Specialist replied 6 months ago

Please open up the following website on your computer:

www.fastsupport.com/109514853
Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 6 months ago
Nervous about u connecting to my computor
Software technician: Bryan, Computer Support Specialist replied 6 months ago

OK, will opt out - thanks.

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Customer reply replied 6 months ago
are u going to send me a fix
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 8,006
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My colleague opted out from your question so please allow me to help. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Can you capture a screenshot of the error message?
  2. Is it preventing you from using the computer normally? Or is it just annoying?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
Annoying don’t know if it effects operation of computer
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back. Can you capture a screenshot of the annoying message so that I can see what exactly is invoking it?

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Customer reply replied 6 months ago
I can’t get a screen shot
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($10) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Customer reply replied 6 months ago
Do I pay if I do not get answer
Software technician: Jess M., Computer Support Specialist replied 6 months ago

You pay for the fees, but if the problem is not fixed, we process a refund for you. That is our guarantee.

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Customer reply replied 6 months ago
I have a screen shot on my phone of runtime error where do I send it?
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Please upload it to http://filesXpress.com. Then tell me if it is done so that I can download it.

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Customer reply replied 6 months ago
very difficult have picture on my i phone how do I upload to your site?
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Please visit the link I gave you on the phone, then follow the uploading procedures there.

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Customer reply replied 6 months ago
Can"t do it. Here is what is written on notice Microsoft VisualC++ Runtime Library RuntimeError Program:C:/Progra.. This applicationhas requested the Runtime to terminate it in an unusual way Please contact the applications support team for more information
Customer reply replied 6 months ago
I have to leave now, can I get back to this?
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Yes, we can resume with this any time.

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Customer reply replied 6 months ago
Jess, I sent you what the notice read. Any comments What does run time error mean
Customer reply replied 6 months ago
Jess M. Are u there
Software technician: RussellA, Information Systems Manager replied 6 months ago
RussellA
RussellA, Information Systems Manager
Category: Software
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

1) Run Scratch Live without your external hard drive connected.
2) Wait for any files and crates to load then close Scratch Live down.
3) Re-open Scratch Live.
4) Wait for any files and crates to load and then attach your external hard drive.

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Software technician: RussellA, Information Systems Manager replied 6 months ago

I hope these steps help you in rectifying your issue. If you are satisfied please mark this as answered so I can get compensated for my time, or if you have any further questions, please don't hesitate to open another query directly with me.

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