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Having a really hard time verifying my account to

Customer Question
Having a really hard...

Having a really hard time verifying my account to Microsoft's satisfaction. Need help.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Win 10 Model ?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I've tried everything that I have been told to do in following instructions to verify my account, but all has failed.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I keep getting a message saying that, "We're oh so sorry, but it appears you're not who you say you are.

Submitted: 7 months ago.Category: Software
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Answered in 1 hour by:
1/3/2018
Software technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 22,292
Experience: Software expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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