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My wife uses a laptop to play games. She does not do email.

Customer Question
My wife uses a...

My wife uses a laptop to play games. She does not do email. Plus she is 83 years old. Some of the games she plays are free, most are not. Otherwords, she is paying her way. Today she got this email: our account has been locked until we hear from youWe regularly check the activity of your Apple account. Recently, we found that some of the activities you are violating your agreement with us. Therefore, we have locked your account and can not offer the service for you.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, I'm on an ACER laptop.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I know absolutely zero about Apple and have no idea how this was set up. I do get the receipt when she buys coins, charged to my American Express. This is the first time this has come to my attention. My email address is:***@******.***. Phone:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything.

Submitted: 6 months ago.Category: Software
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Customer reply replied 6 months ago
All I want is for my wife to be able to play the games she has paid for.
Answered in 4 hours by:
1/3/2018
Software technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,963
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 6 months ago
Sorry. I don't know how I got you as I thought I was going to an Apple site.Don
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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