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Corrupt files in windows 7 is stopping me from getting tech…

Customer Question
Corrupt files in windows...

Corrupt files in windows 7 is stopping me from getting tech support into my computer. It will not allow hook up

Technician's Assistant: What device or product does this involve?

Windows 7

Technician's Assistant: What's the brand and model of your computer?

HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

A good while now. Was on the phone with tech support from Webroot for two hours and he checked for corrupt files and found them on DOS

Technician's Assistant: Which Webroot product do you have?

Webroot for internet security

Technician's Assistant: What have you tried so far with your Webroot software?

Cant try nothing it will not accept activation key

Submitted: 6 months ago.Category: Software
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Answered in 32 minutes by:
1/2/2018
Software technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,964
Experience: Software expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I still need assistance
Customer reply replied 6 months ago
That is one of the problems no one can connect yo my system. Something is blocking it. I also found out I have corrupt files on a dos search he led me through. O just don't want to pay 39 dollars and find out You can't get on either
Software technician: Josh, Computer Enthusiast replied 6 months ago

Are you able to access the internet on that computer?

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Customer reply replied 6 months ago
Like I said this tech man tried several different ways. Safe mode etc eyc
Software technician: Josh, Computer Enthusiast replied 6 months ago

Yes, you can access the internet?

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Customer reply replied 6 months ago
Did you read my whole reply
Software technician: Josh, Computer Enthusiast replied 6 months ago

Yes, did you read my question?

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Customer reply replied 6 months ago
I did. If you can't get on will I still pay the 39 dollars. Yes I can get on the internet
Software technician: Josh, Computer Enthusiast replied 6 months ago

Yes, this is a paid service.

Are you talking to me on the computer with the issue?

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Customer reply replied 6 months ago
No my cell phone.
Software technician: Josh, Computer Enthusiast replied 6 months ago

Please reply back here on the computer with the issue

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Customer reply replied 6 months ago
How do I get yo your site. Send me a link to my phone
Software technician: Josh, Computer Enthusiast replied 6 months ago

Go to www.justanswer.com and sign into your account

or open the email links

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Customer reply replied 6 months ago
ok I finally made it
Software technician: Josh, Computer Enthusiast replied 6 months ago

Great to hear!

Please send the remote assistance offer

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Customer reply replied 6 months ago
how do I do that?
Customer reply replied 6 months ago
I think I already paid through paypal
Software technician: Josh, Computer Enthusiast replied 6 months ago

Remote assistance can be sent through the premium service offer

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Customer reply replied 6 months ago
where is that page at
Software technician: Josh, Computer Enthusiast replied 6 months ago

It should be on this page here.

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Customer reply replied 6 months ago
is that request another expert
Customer reply replied 6 months ago
I truly do not see anything else
Software technician: Josh, Computer Enthusiast replied 6 months ago

No, requesting another expert will just block me from responding.

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Customer reply replied 6 months ago
I see no place to do that. Sorry
Customer reply replied 6 months ago
I think you are still sending to my phone also
Software technician: Josh, Computer Enthusiast replied 6 months ago

Our system might be but I have no control over that.

You can call our customer service at 1-***-***-**** and ask them to help you with sending the remote assistance offer because I can't send it.

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Customer reply replied 6 months ago
I am trying now
Software technician: Josh, Computer Enthusiast replied 6 months ago

Thank you

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Customer reply replied 6 months ago
u still there. this woman don't know what to do. josh what was the 36 dollars I paid for
Customer reply replied 6 months ago
was the 36 dollars just to talk to you
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