Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I don't know my microsoft account password. How do I get it?

Customer Question
I don't know my...

I don't know my microsoft account password. How do I get it?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I'm not sure what that is. Sorry!!! I have a Dell computer and am using chrome for the browser. Windows 10 Home 16299.165 Does that answer anything?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I was trying to link my phone with my laptop and it asked for the phone number and password. That's where I got stuck.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I may have an old phone number linked with the microsoft account. I recently changed my number and no longer have access to it.

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 27 minutes by:
1/2/2018
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows 10?
  2. What email address did you use to create a Microsoft account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Software Question
Customer reply replied 6 months ago
I use windows 10 and***@******.*** is the address.
Software technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information. Indeed, after checking it, that is a Microsoft account. Have you tried to reset the password?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
C**** and I have forgotten my Microsoft password. Sorry for
My name is********* and I have forgotten my Microsoft password *****: Which Microsoft product do you have? Customer: Sorry for being technically stupid, but my laptop and my Nokia phone.I use Microsof… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
If I create a Microsoft email account, does it cause me to
if I create a Microsoft email account, does it cause me to lose my old email addresses … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I just got a new Dell laptop. I had an old Dell a couple of
I just got a new Dell laptop. I had an old Dell a couple of generations ago, so I had an existing account. They, of course, wanted to reset my password. With Microsoft, Windows, Hotmail, Microsoft off… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
My desktop computer screen says my system is blocked. Sounds
My desktop computer screen says my system is blocked. Sounds like a scam the number on screen says call 1-***-***-**** is this correct? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have a new dell lap top and have a typo in my email
I have a new dell lap top and have a typo in my email address (*****@******.*** it should be***@******.***) … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I'm locked out of my dell Microsoft 10. Somehow I loafed
Hi I'm locked out of my dell Microsoft 10 JA: What device or product does this involve? Customer: Somehow I loafed BitLocker also JA: What Dell model do you have? And the Operating System (OS)? Custom… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am leaving my job and have removed my pin and fingerprint
I am leaving my job and have removed my pin and fingerprint from the computer forgetting there was a password … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Every time I use Facebook, I get the same message that my
Every time I use Facebook, I get the same message that my account has been locked because someone on Google Chrome from San Antonio has tried to access my account. I then have to go through the excruc… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to get into my skype account "******** You have
I am trying to get into my skype account "******** You have my number as ************* that number is ***** longer in use since I am no longer connect with Bell Canada.So I cannot get a code sent to m… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Its my facebook actually i was logged in only on my phone. i
its my facebook actually i was logged in only on my phone. i lost my phone at work recently, now my yahoo mail is haceked and my facebook. … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I want to be able to use the name on my account and the
I want to be able to use the name on my account and the password ***** want to use without Microsoft telling me I cant. How do we get this done … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I'm trying to log onto my account that I had for the last 2
Hello, I'm trying to log onto my account that I had for the last 2 years. my password ***** not reset. help … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I have a mac. I can autofil into my microsoft exchange (365)
I have a mac. I can autofil into my microsoft exchange (365) account, and want to change my pw. I need the old one to do it. If it's on autofill, I'd think that somewhere on my computer, in some progr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
First of, my phone number got canceled, and I don't remember
ok first of , my phone number got canceled , and I don't remember my present facebook password ***** my e-mail password ***** are there security questions or some other way that I can get into my face… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I have been trying to get into my google account for weeks
I have been trying to get into my google account for weeks now. I had it on my company phone and recently got a new phone. I've answered the security question, provided my old phone number, not too su… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I was downloading the new 8.1 and when i had to put in my
I was downloading the new 8.1 and when i had to put in my password ***** had forgotten it and the password ***** is now locked i changed my password ***** few times but the computer will not accept th… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My password for account is not working. When I copy the new
Hello--My password ***** account***@******.*** is not working. When I copy the new link into the password ***** it will not accept it. I have been having a lot of trouble with this account as I am bei… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I moved and I have a new phone number. how can I retrieve my
I moved and I have a new phone number. how can I retrieve my password ***** the code will only send to my old number.… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x