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My Office program now says it is unlicensed. Acer Aspire…

Customer Question
My Office program now...

My Office program now says it is unlicensed

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Acer Aspire 5733 with SSD installed Windows 7 Professional

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

My program was running fine until I got a message to upgrade and after that I have nothing but grief.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I sent a change of password ***** which was validated but it still does not recognise my product as being genuine. I have had this computer for a long time so I don't remember to much about timing but I have my Office Home and Business 2010 package which should be the one.

Submitted: 6 months ago.Category: Software
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Answered in 3 hours by:
1/2/2018
Software technician: caraleneK, Software Engineer replied 6 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all this problems. Do you still have the product key.Try reactivating it with your product key or do you get a error??

Waiting for your feedback to help you.

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Customer reply replied 6 months ago
I want my money back please. I was conned that it would cost $5 but it cost closer to $55.
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