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It hasn't been upgraded, but it tells me that the profile is…

Customer Question
It hasn't been upgraded...

It hasn't been upgraded, but it tells me that the profile is for an unsupported version of Dragon that can't be upgraded. But it's not. It's the same profile I've been using with Dragon 15 for the past year.

Technician's Assistant: Which software or app can I help with?

Dragon 15 Professional

Technician's Assistant: What have you tried so far with your Dragon?

I shut the computer down and restarted.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, that's it.

Submitted: 6 months ago.Category: Software
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Customer reply replied 6 months ago
By the way, I AM SERIOUSLY PISSED OFF. You said it was $5, and when I got there, it was $36. What fresh scam is this?
Customer reply replied 6 months ago
You've got ten minutes. If I don't see something, I'm pulling the plug on this.
Answered in 15 hours by:
1/3/2018
Software technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,953
Experience: Software expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
My money was refunded, so I’m not seeking an answer on this from you. And I definitely have zero interest in letting you take over my computer.
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