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I have recently had to restore my computer and my Norton…

Customer Question
I have recently had...

I have recently had to restore my computer and my Norton protection was shut off to enable the restore, how do I restore the Norton program

Technician's Assistant: Which Norton product do you have?

Anti Virus

Technician's Assistant: What have you tried so far with your Norton software?

Nothing, I am a computer klutz

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I just want to restore my protection

Submitted: 3 months ago.Category: Software
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Answered in 22 minutes by:
1/2/2018
Software technician: Moses C, Computer Hardware Engineer replied 3 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Software
Satisfied Customers: 705
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

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Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

when did you purchase Norton which you want to restore?

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Customer reply replied 3 months ago
sometime in 2017
Customer reply replied 3 months ago
I am already upset that Norton is charging me $5.00 for tech support
Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

I am sorry this is not Norton we are justanswer.com LLC

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Customer reply replied 3 months ago
Then why do you respond to a Norton web site
Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

i am sorry about the confusion you had, we never stated that we are Norton.

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Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

Just Answer is a site where customers ask questions on various subjects, and experts give answers. Experts are people who are well-trained and educated in their field. They can provide quick and detailed answers to customer's questions.

If you go here: http://www.justanswer.com/ down at the very bottom of the page in the gray area, on the left side you will see "How It Works." Click on that, and a box will pop up and tell you step-by-step how Just Answer works.

I hope this answers your question, and I look forward helping you in the future with answers to your questions. If you need further information, it will be my pleasure to assist you. Thank you for your interest in Just Answer.

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Customer reply replied 3 months ago
But when i clicked on the Norton link, you appeared
Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

Norton link given below click on it

www.norton.com

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Customer reply replied 3 months ago
Thx
Software technician: Moses C, Computer Hardware Engineer replied 3 months ago

Thank you for your interest in Just Answer.

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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 708
708 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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