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Why can't I get on the eharmony website? and I cannot get…

Customer Question
why can't I get on...
why can't I get on the eharmony website? and I cannot get past the questionnaire on birthday, month, year?
Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
1/1/2018
Software technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,610
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 7 months ago

What difficulty are you having with the questionnaire?

Are you getting any error messages when you fill in the questionnaire?

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Customer reply replied 7 months ago
I am very frustrated...please help..thanks carolyn
Software technician: Pete, Computer Expert replied 7 months ago

What error message are you getting?

Would you like remote assistance?

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Software technician: Pete, Computer Expert replied 7 months ago

Hi Carolyn, your payment for the remote assistance does not appear to have gone through - can you please check and try requesting it again?

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Customer reply replied 7 months ago
it says ooops! all the time after I put my birthdate, month, and year there is no NEXT button...
Software technician: Pete, Computer Expert replied 7 months ago

Your payment for the remote assistance does not appear to have gone through - can you please check and try requesting it again?

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Customer reply replied 7 months ago
I want to cancel this "Just this please and do not contact me again.......ok
Software technician: Pete, Computer Expert replied 7 months ago

Ok

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