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Computer is in safe mode, locked. Will not accept pw. Hp…

Customer Question
Computer is in safe...

Computer is in safe mode, locked.

Technician's Assistant: What exactly are you having trouble accessing?

Will not accept pw

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp envy note book, windows 10

Technician's Assistant: What have you tried so far with your Envy? Have you installed any updates recently?

Yes, started with an hp printer dl, tried to do a system reset, could not/ told me to try safe mode. now locked

Submitted: 1 month ago.Category: Software
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Answered in 10 hours by:
1/2/2018
Software technician: Moses C, Computer Hardware Engineer replied 1 month ago
Moses C
Moses C, Computer Hardware Engineer
Category: Software
Satisfied Customers: 500
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

can you post me a screenshot of the locked screen using you cellphone and try to post it here or upload it on the internet and give me the download link then i can see the screen shot and analyze it.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 673
673 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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